Purity Products is a New York based nutritional products company that operates a 24-hour customer order line and provides high levels of customer care. Once COVID-19 forced the Purity Products into lockdown, the company’s IT department swiftly transitioned the workplace to a virtual environment. In the office, monitoring productivity was easy, but in the remote environment, not so much. The company needed to make sure it was tracking and monitoring productivity at home and needed an effective tool to do so.
in productivity per employee
Purity Products is able to validate when an agent clocks into their timesheet through the timestamping feature. In a remote environment knowing when agents start and stop their time is critical to ensuring productivity.
Monitoring screenshots gives Purity Products a good view into how agents are maneuvering around the database. The company uses screenshots as a way to identify where agents might need further training to help increase efficiency.
Increased productivity by 15% per employee!
What would you tell an organization who is looking into time Doctor?
"Transparency is key. Present it as a tool that is used to support them and help their productivity."