Help Center

Time Doctor for BPOs

Increase Client Retention with Complete Workday Analytics

Get deeper and broader insights into how teams spend their time

Main Challenges Facing BPOs Today

Client churn

Employee Attrition

Lack of Visibility

Remote team
productivity analytics

Workday Insights from Time Doctor

Time Doctor tracks all workday activity providing BPOs with more data and insights to ensure clients that work is being completed.

  • Active hours worked by day, week, or month
  • Daily productivity levels
  • Attendance reporting
  • Schedule Adherence
  • Real-time activity tracking
  • Website and app usage
  • Number of projects and tasks completed
  • Project timelines - hours spent on projects
  • Screen capture and recordings
  • Idle minutes and seconds

Time Doctor Dashboards for Instant Insights

One centralized place providing maximum visibility.

Dashboard Real-time Insights:

  • Total hours worked
  • Active and inactive workers
  • Highest performers
  • Top used websites and apps
  • Top projects and tasks
  • Productivity breakdowns

Improve Performance Management

Retain good employees by identifying top performers faster.

  • Analyze top performer workflows to create benchmarks for teams.
  • Clone top performer behaviors by analyzing how they spend their time.
  • Review daily timelines to identify areas where team members get stuck.
  • Recognize and reward top performers to keep them engaged and focused.

Attract Top Talent

Implementing Time Doctor allows remote and hybrid work to be a permanent option leading to more flexibility.

  • Increase your talent pool from local to global searches.
  • Create more diverse teams by removing geographic boundaries.
  • Flexible work schedules increase engagement and retention.
  • Reduce employee commute times, saving them money and time.

Optimize Payroll Processes with Automation

Hybrid options are becoming a standard vs a perk for candidates.

  • Customize payroll with optional pay periods and currencies.
  • Automate timesheets and upload them for batch payments and bulk billing.
  • Integrate with payroll programs you already use for faster turnaround.
  • Set up automatic timesheet approvals.

Stay One Step Ahead With Time Doctor’s Client Login Feature

Give your clients white-label access to Time Doctor under your own brand and domain at no extra cost. Build client trust by showing them progress on their projects with screenshots and reports about the tasks that are being worked on in real-time.

For privacy, clients will have their access limited to the work you’re doing for them, rather than all work done by your company.

See why these BPOs love Time Doctor

“With Time Doctor, we saw a positive ROI our first month!”
Read the full story

Eric Taussig

“Time Doctor increased our agent’s productivity by 20%!”
Read the full story

Maritess Pasag

“It helps our agents focus and increases their productivity by 10-20%.”

Carlo Silva
2nd Office

Ready to increase client retention by creating a more efficient team?