Improve the customer experience and agent experience
Provide clients with proof of schedule adherence and proof of work
Enable clients to remotely manage their staff and productivity
Get visibility of team workloads and how they’re performing
Take on more projects by helping staff to be more efficient
Get peace of mind that remote teams are working productively
Measure productivity consistently, in and out of the office
Gain insights into team workloads, daily activities, and schedules
Understand your team’s workloads, activities and schedules
Resources for managing remote teams and enabling more productive remote work.
Set proper expectations and guidelines within your company using these policies.
Resources to track time, attendance and productivity.
Find definitions for the latest industry terminology. Learn about emerging trends and technology for remote work.
Learn about the terminologies used in the call center industry.
Check out our list of webinars on demand! These are recorded webinars or virtual events that cover a wide range of topics including remote work, workforce management, outsourcing best practices and more.