Workday analytics for outsourced contact centers

Make better decisions for  your contact center businessemployeesclients

Boost transparency, accountability, and performance for your staff, managers, and clients with employee-friendly automated time tracking & workday analytics

Show value to retain clients

Measure attendance, productivity, and compliance to demonstrate proof of your work and value to clients

Stop killing your margins

Get the accurate data you need to eliminate inefficiencies and manage costs while maintaining quality

Get better together every day

Uncover the productivity insights that empower everyone to improve, whether they work on-site, remotely, or offshore

Outsourced contact centers are using Time Doctor to get better...

Gain a comprehensive real-time view of all agent activity, providing actionable insights and performance metrics to increase productivity and retain clients

Employee-friendly time tracking

See who is active, late or not present to monitor schedule adherence and calculate payroll as you go - ensure staff get fully recognized for work they do.

Daily and real-time email notifications

Create custom email notifications based on performance and compliance triggers, keeping managers and leaders up to date on who needs help and attention.

Outsourced contact centers are getting these results with Time Doctor...

6 figure savings

Discovered almost 70% of licenses for one application were no longer being used, leading to a SIX figure cost saving

30% more productivity

Identifying the available time of agents led to a 30% increase in overall productivity.

Build an accurate picture of how frontline employees spend their time

Give managers and clients peace of mind that their teams are working productively:

Automatically verify employee attendance and timesheets for billing with non-intrusive and automatic time tracking.
Create work schedules and manage schedule adherence - get real-time alerts.
Keep records of websites and applications employees use and rate their productivity.

White paper

A global survey into BPOs and productivity

How outsourcing providers around the world are managing productivity to improve client and employee retention, growth, and profitability. The first post-Covid global survey of its kind shows that 90% of BPOs are focusing on productivity to meet their post-pandemic challenges.

Boost your margins by identifying and solving your productivity issues

Enable managers and company owners to identify and solve productivity problems to protect margins:

Real-time dashboards and custom reports give complete visibility of everyone’s productivity and insights into how to get better.
Build performance benchmarks, compare individuals and teams, and identify training and performance gaps.
Identify inefficiencies so that you can optimize processes and workflows - and even understand what to automate.

Use accurate data for continuous improvement across the whole business

Uncover the productivity insights that empower everyone to improve, whether they work on-site, remotely, or offshore:

Establish the link, for individuals and teams, between how they spend their time and the results they achieve.
Make everyone’s performance data visible so agents and leaders can help themselves - and each other - to get better.
Understand each employee’s behavioral patterns and build personalized training and development programs.

Success Story

How a BPO Transitioned to Work from Home and the Impact on Workplace Productivity

In an effort to better understand the impact of the pandemic on workplace productivity, Time Doctor teamed up with one of our major outsourcing clients in the Philippines to examine their data and uncover insights. Some surprising insights followed.

Help your people get better together and show your clients how it's done

Measuring and analyzing how employees spend their time uncovers better ways of doing things, saves time and money, makes everyone accountable, empowers people to improve their performance, wherever they work, and enables you to transparently demonstrate your value to your clients.