Gain a comprehensive real-time view of all agent activity, providing actionable insights and performance metrics to increase productivity and retain clients
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Employee-friendly time tracking
See who is active, late or not present to monitor schedule adherence and calculate payroll as you go - ensure staff get fully recognized for work they do.
Daily and real-time email notifications
Create custom email notifications based on performance and compliance triggers, keeping managers and leaders up to date on who needs help and attention.