Help Center
Freshdesk Time Tracking

Freshdesk Time Tracking

Time Doctor time tracking software can help you close Freshdesk tickets faster.

Start a Free Trial

freshdesk time tracking

Time Doctor will show you both high-level and granular data about how much time you and your employees have spent on your various Freshdesk tickets.

For any date range you choose, Time Doctor will also show you:

  • What each of your users is doing right now.
  • How much time is being spent on each customer service ticket.
  • The amount of time each user spends in Freshdesk.
Start a Free Trial
track time on freshdesk ticket

How does it work?

Once your employees install the Time Doctor desktop application on their computers, they will have access to each of their assigned Freshdesk tickets. They simply have to click on a task in the Time Doctor app to start tracking time for that particular ticket.

The time tracked is sent to the Time Doctor servers where it will appear in reports. Time Doctor has desktop apps available for Windows, Mac, and Linux.

Start a Free Trial
web and app usage report

What are your employees doing at work?

In addition to the time worked on Freshdesk, Time Doctor can track other types of data. For example, Time Doctor can show you the websites and applications that each employee uses while working.

Start a Free Trial
screenshots while working on freshdesk tickets

Screenshots of Freshdesk Tickets (Optional)

Time Doctor can also take screenshots of your employees’ computers while they are working on their Freshdesk tickets. This feature is optional but can be helpful when you are managing remote employees and are unable to walk by their desks to see what they are working on.

Screenshot thumbnails can be expanded into medium or full-sized versions. Levels of keyboard and mouse activity are displayed below each screenshot.

Start a Free Trial
But wait, there's more!
Web & App Usage
Poor Time Use Report
Work Schedules
Payroll
Popups
API
And much more…

Read more about the full range of optional features that Time Doctor provides.