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Freshdesk Time Tracking

Freshdesk Time Tracking

Time Doctor time tracking software can help you close Freshdesk tickets faster.

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freshdesk time tracking

Time Doctor will show you both high level and granular data about how much time you & your employees spent on your various Freshdesk tickets.

For any date range you choose, Time Doctor will also show you:

  • What each of your users is doing right now.
  • How much time is being spent on each customer service ticket
  • How much time each user is spending inside of Freshdesk
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track time on freshdesk ticket

How it works

Once your employees install Time Doctor's desktop application to their computer, they'll have access to each Freshdesk ticket assigned for them to complete. Simply click on the task in the Time Doctor app to start tracking time on a particular ticket.

The time tracked is then sent to the Time Doctor servers, where it will appear in reports. Time Doctor has desktop apps for Windows, Mac, and Linux.

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web and app usage report

What are Your Employees Doing at Work?

Time Doctor can track other types of data in addition to time worked on Freshdesk. For example, Time Doctor can show you the websites & applications that each employee uses while working.

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screenshots while working on freshdesk tickets

Screenshots of Freshdesk Tickets (optional)

Time Doctor can also take screenshots of your employees computers while they are working on their Freshdesk tickets. This feature is optional, but it can be helpful when you're managing remote employees and you're unable to walk by their desks to see what they're working on.

Screenshot thumbnails can be expanded into medium or full size versions, and levels of keyboard and mouse activity are displayed below each screenshot.

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And there's more...
Web & App Usage
Poor Time Use Report
Work Schedules
Much more

Read more about the full range of optional features that Time Doctor provides.