As companies become increasingly competitive, finding new ways to track employee productivity is essential. Luckily, time tracking software enables companies to track employee productivity easily. This tracking technique helps employees manage their time and organize…
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Replicon is an all-in-one, browser-based workforce management solution that helps businesses track employee work hours and manage projects. It also optimizes resource management and simplifies project management with its Professional Services Automation (PSA) software. But…
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You may have heard the news that “quiet quitters” make up 50% of the US workforce. You may already know that this trend is a significant issue for the business process outsourcing (BPO) industry, that…
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Employee engagement has long been an issue for BPO companies, but never more so than in today’s post-pandemic world of hybrid and remote work. Among the companies we interviewed, we found that they shared common…
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Call centers play an essential role in customer service. They not only help you manage customer call volume but also simplify various business processes. However, with customer demands constantly changing, it’s vital to ensure that…
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Hiring virtual assistants is one of the quickest ways to scale your business. From accounting to digital marketing, they can handle a wide variety of tasks. It allows you to focus on urgent business matters…
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The COVID pandemic has forever changed how we work — and for the best. While some companies struggled with employee scheduling during lockdowns, many relied on software systems offering automated employee attendance data to note…
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As a business leader, keeping abreast of the current outsourcing trends will help you navigate the outsourcing ecosystem and adapt to the new normal of the post-pandemic world. The outsourcing trends in 2022 reflect the…