Replicon is an all-in-one, browser-based workforce management solution that helps businesses track employee work hours and manage projects. It also optimizes resource management and simplifies project management with its Professional Services Automation (PSA) software. But …
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You may have heard the news that “quiet quitters” make up 50% of the US workforce. You may already know that this trend is a significant issue for the business process outsourcing (BPO) industry, that …
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Call centers play an essential role in customer service. They not only help you manage customer call volume but also simplify various business processes. However, with customer demands constantly changing, it’s vital to ensure that …
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Hiring virtual assistants is one of the quickest ways to scale your business. From accounting to digital marketing, they can handle a wide variety of tasks. It allows you to focus on urgent business matters …
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The COVID pandemic has forever changed how we work — and for the best. While some companies struggled with employee scheduling during lockdowns, many relied on software systems offering automated employee attendance data to note …
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As a business leader, keeping abreast of the current outsourcing trends will help you navigate the outsourcing ecosystem and adapt to the new normal of the post-pandemic world. The outsourcing trends in 2022 reflect the …
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Since the beginning of the pandemic, the world has seen paradigm shifts in consumer behavior and customer expectations. As social distancing prompted virtual connectivity, call centers worldwide have utilized new technologies to their advantage to …
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With the shift to remote work, businesses find it increasingly difficult to keep track of their agents’ productivity. Lack of visibility into agent performance makes it difficult to identify and resolve issues quickly. On the …