Offshoring

An increasing number of people today prefer to communicate via multiple channels like text messaging, email, video calling, etc., over voice calls.  And this is the same for customer service too. After all, nobody wants …

Did you know that the global market for Knowledge Process Outsourcing (KPO) was estimated at US$121.2 billion in 2023 and is projected to reach US$374.3 billion by 2030, growing at a CAGR of 17.5% from …

The money your business owes its vendors/suppliers is known as its Accounts Payable or AP. On your balance sheet, this is a liability.  As a result, companies often consider Accounts Payable a back-office cost center.  …

Unlike traditional call centers, an IVR call center manages caller interactions through a series of automated menus. This enables customers to self-serve, leading to faster issue resolution and enhanced customer service.  An IVR software also …

Today, many business owners face a dilemma — should you prioritize core tasks or answer customer calls? Fortunately, by hiring a virtual phone assistant, you can ensure you have enough time to focus on core …

Today customers value convenience. They want to interact with companies using their preferred channels, such as social media, phone calls, email, or live chat. And that’s where an omnichannel contact center comes into the picture.  …

Most business owners hire virtual assistants to handle their administrative support, email marketing, and other non-core business activities efficiently. But with hundreds of sites offering virtual assistant services, how do you find the right one? …

As a small business, you may not have the resources to run a dedicated call center to service your customer base. However, customer support isn’t something you can compromise on either, especially as a small …