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Offshoring

  • Contact center services: Definition, types, benefits, and more

    by Liam Martin March 24, 2025

    An increasing number of people today prefer to communicate via multiple channels like text messaging, email, video calling, etc., over voice calls.  And this is the same for customer service too. After all, nobody wants …

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  • What is the role of KPO in business? (Best practices, FAQs)

    by Liam Martin March 18, 2025

    Did you know that the global market for Knowledge Process Outsourcing (KPO) was estimated at US$121.2 billion in 2023 and is projected to reach US$374.3 billion by 2030, growing at a CAGR of 17.5% from …

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  • 7 ways an accounts payable BPO can benefit your company

    by Liam Martin January 27, 2025

    The money your business owes its vendors/suppliers is known as its Accounts Payable or AP. On your balance sheet, this is a liability.  As a result, companies often consider Accounts Payable a back-office cost center.  …

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  • What is an IVR call center? (workflows, benefits, tools)

    by Liam Martin January 23, 2025

    Unlike traditional call centers, an IVR call center manages caller interactions through a series of automated menus. This enables customers to self-serve, leading to faster issue resolution and enhanced customer service.  An IVR software also …

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  • The complete guide to hiring a virtual phone assistant

    by Liam Martin January 23, 2025

    Today, many business owners face a dilemma — should you prioritize core tasks or answer customer calls? Fortunately, by hiring a virtual phone assistant, you can ensure you have enough time to focus on core …

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  • The complete guide to omnichannel contact centers

    by Liam Martin October 22, 2024

    Today customers value convenience. They want to interact with companies using their preferred channels, such as social media, phone calls, email, or live chat. And that’s where an omnichannel contact center comes into the picture.  …

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  • 24 virtual assistant websites to find skilled VAs

    by Time Doctor July 23, 2024

    Most business owners hire virtual assistants to handle their administrative support, email marketing, and other non-core business activities efficiently. But with hundreds of sites offering virtual assistant services, how do you find the right one? …

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  • 11 awesome call center software for small business needs

    by Time Doctor June 20, 2024

    As a small business, you may not have the resources to run a dedicated call center to service your customer base. However, customer support isn’t something you can compromise on either, especially as a small …

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Time Doctor Blog
  • Blog home
  • Product
    • Features
    • Pricing
    • Integrations
    • Employee monitoring software
    • Time tracking
    • Employee attendance tracking
    • Workforce analytics
  • Solutions
    • BPO & KPO
    • Remote teams
    • Contact centers
    • Agencies
    • Technology companies
  • Try it free →