Frequently Asked Questions

  • Time Doctor desktop application runs smoothly on MAC OS 10.7 and above, most Linux OS versions, all Windows computers with Windows Vista or later and we even have a version which work in Chromium OS. There is also a web component which work in all the latest browsers (IE, Firefox, Safari, Chrome).

  • All communication to the server is secured by SSL encryption. The files on the server are encrypted to provide an extra level of security for company data. The servers are located in secure enterprise datacenter facilities with 24/7 monitoring and hosting support.

  • The initial set up will take around 10 minutes for the admin and 3-5 minutes for the users of the software plus a few minutes to watch training videos. After that it takes very little time each day (a few minutes).

  • Time Doctor tracks the websites and applications used while people are working. Managers can receive a report with this information. Managers can also receive a report listing potentially "poor-time-use" websites such as Facebook, and how long they were used.

    Time Doctor can also take screenshots of your employees’ computers while they’re working (this is an optional feature). The process of reviewing these screenshots is extremely quick for a management or HR person. The software also tracks keyboard & mouse activity so you’ll know if people are using their computers when they say they are.

    Time Doctor also provides various online and email reports to management which provide additional information on how time is spent in your business.

  • The software does not monitor anything on someone’s computer when they’re on a break or when they’re not working. So even people working from home can be comfortable knowing that they are not being monitored during their own time. Our position on privacy is that a company has the right to know what employees are doing during work hours, and have no right at all to know what they’re doing during breaks or after working.

  • We believe that the employer has the right to know what their employees are doing while working, and has no right to know what they are doing when they’re not working. The software doesn’t track any activity when someone is not working (on a break etc). This is in fact less invasive than similar software which monitors all computer use and doesn’t distinguish the difference between working and non-working time.

  • Absolutely. About 20% of the benefits of the software come from the monitoring features. The other 80% come from empowering your staff to manage their own time more effectively, and from providing you with higher-level insights into how time is spent in your organization. These insights will enable to you improve processes in your business so that it runs more efficiently.

    For example one major benefit is the ability to know not only which specific tasks your employees are working on, but also how much time is being spent on which projects/clients across your company. This allows for better future allocation of time, improves communication with your team, reduces the time spent in unnecessary meetings and a host of other benefits.

  • Blocking certain websites is only the first step to increased productivity. People waste time in many different ways, including long lunch breaks, chatting with friends on their phone etc. And aside from preventing distractions, Time Doctor empowers users to manage their own time better, and gives managers the insights they need to improve the allocation of time across the whole team.

    Unless you’re tracking time through the entire work day you cannot know where people's time is spent. Outside of tracking time spent working, Time Doctor has many other benefits, for instance, helping a person focus on their priorities, and automatically sending daily reports outlining priorities and tasks completed for an entire team. If you could turn off the website monitoring features you’d still get significant benefits from the software.

  • Absolutely. Although some of Time Doctor’s features are only relevant to teams and not individual users, many individual users do use Time Doctor manage their own time more effectively. Time Doctor will help you to know how long you’re spending on which tasks, and stay focused on what you should be working on.

  • You might. The software requires change in behavior and it will become immediately obvious when people are wasting time. Some of your team may not like it and may resist it. Generally the hardest working and most productive people on your team will accept it because they can see the benefits it will provide to their productivity. Team members whom are keen to use this software to work from home, or to work flexible hours will also welcome the software.

  • You can see the pricing on the pricing page.

  • We have an iPhone app and an Android app. Most of the benefits of the software come from using the desktop version of the app. However the mobile apps are useful for people who need to track time away from their computers, or want to edit/review their task lists on their phone.

  • You’ll see how time is being spent in your company:

    1. Task & Project Reports – These reports will show you which tasks & projects your people have worked on, and for how long. You can view these reports by logging into your Time Doctor account online, or you can receive these reports by email.
    2. Screenshots (optional feature) – You can set up Time Doctor to take screenshots of your employees’ computers and a time interval of your choice.
    3. Other Reports – Time Doctor has a variety of useful reports. One popular report is the “Websites and applications used” report - This report will show you how long your employees spent using which websites & applications while working. You can view this report online at anytime, or can choose to receive this report weekly by email.
  • Yes. Time Doctor’s reports will give you detailed insights into which websites are being used and for how long. You can access these reports online, and can also receive them weekly by email.
  • We don’t block websites like Facebook or Twitter because some people need to use those websites for work. Time Doctor does have a pop up that asks users if they’re really working when they visit websites like Facebook, Twitter, etc. This gets them back on track if they were not working, or they can continue to use Facebook (or any other site) if it was related to work.

  • Yes Time Doctor tracks work even when not connected to the Internet. The data will be uploaded to the Internet when the Internet connection is restored.

  • There are several reasons why Time Doctor is effective at tracking time accurately and other applications are not:

    1. Time Doctor tracks time in REAL TIME - After you’ve finished working, it’s difficult to remember accurately how much time you spent on which tasks. With Time Doctor, you don’t need to remember anything, because the time is tracked as you’re working.
    2. Time Doctor reminds you to track time - Other applications don’t have reminders, so users often forget to start tracking their time. Time Doctor also reminds users to stop tracking their time if they visit website that may not be work related (like Facebook).
    3. Time Doctor automatically stops tracking time when you leave the computer - If time tracking doesn’t automatically stop when you go on a break, you’ll often forget when your break began and your tracked hours won’t be accurate. Time Doctor stops tracking work time when there’s been no keyboard or mouse activity for a while, and can give users the option to indicate afterwards whether or not they were working during that time.
    4. Time Doctor has multiple methods to confirm if the time tracked was real work - These methods include screenshots taken at regular intervals, levels of keyboard & mouse activity, and which websites & applications are used.
    5. Time Doctor does not allow you to "double book" your time - In other words when you allocate time to 1-3pm you can't allocate a second activity to that same time slot. It seems incredible but most time tracking applications allow users to apply overlapping activities to the same time slot.
  • Not to worry! These concerns almost always dissolve once employees understand how Time Doctor works. Let us explain:

    Besides helping employees to manage their time through prioritized task lists, Time Doctor lets business owners & managers see how time is being spent. That means that once you install Time Doctor, your manager will be able to see when you worked, how much time you spent on which projects & tasks, and which websites & applications you used. Managers can use this information to run their operation more effectively.

    Want to know exactly what information your manager can see about your work? Easy! Just log into your account on the Time Doctor website, and you'll have access to exactly the same reports and data about your work that your manager can see.

    Time Doctor ONLY tracks how you spend your time when you're working. If you tell the Time Doctor software that you're on a break (by clicking the "Break" button), Time Doctor stops recording your activities until you tell Time Doctor that you've begun working again. And of course if you sign out of Time Doctor or close the application, none of your activities will be recorded.

    Our position on privacy issues is that a company has the right to know what team members are doing during work hours, and has no right at all to know what team members are doing during their breaks or after working.

    If your manager is using the "screenshots" feature, you'll also be able to see all screenshots that were taken while you were working, and can delete any screenshots that you choose (the associated time would also be deducted from your work hours). We've included this screenshot removal option to give you control over your privacy. Please check with your company owner if "Allow Deletion of Screenshots" is enabled for your company (by your company owner). If it's not, you will not be able to delete your screenshots.

    Is your data safe? You bet. All communication to our servers is secured by SSL encryption. The files on the server are encrypted to provide an extra level of security for company data. The servers are located in secure enterprise datacenter facilities with 24/7 monitoring and hosting support, so you can rest assured that your data is safe.

    Once you start using Time Doctor and experience how it works and what is recorded, we're sure you'll be comfortable with it, and will also find it to be an effective time management tool. A significant percentage of our customers are individuals who use Time Doctor simply to organize their tasks & manage their own time better (no one else is managing them).

    Many employees who use Time Doctor (especially employees who work remotely) are happy that their managers finally know how much time they really do spend working, erasing any doubts that they may be less productive than other team members.