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BPO and CX Industry

BPO and CX Industry tips, guides and resources

  • What is back office BPO? (pros, cons, popular services)

    by Time Doctor March 18, 2025

    Did you know that businesses can save up to 60% of operational costs by outsourcing back office functions? Let’s explore why back office BPO is a game-changer for modern companies. Back office functions like data …

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  • What is business process offshoring and is it worth it?

    by Liam Martin March 17, 2025

    Over the past few years, businesses in almost every industry have turned to business process offshoring.  According to a Deloitte Global Outsourcing Survey, 59% of businesses offshore to cut costs, while 57% do so to …

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  • Benefits of Subject Matter Experts (SMEs) in BPO call centers

    by Liam Martin March 6, 2025

    While Subject Matter Experts (SME) are always in high demand among KPO services, BPO and other related businesses too can benefit significantly from them.  An SME in BPO provides much-needed expertise to efficiently carry out …

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  • 7 ways an accounts payable BPO can benefit your company

    by Liam Martin January 27, 2025

    The money your business owes its vendors/suppliers is known as its Accounts Payable or AP. On your balance sheet, this is a liability.  As a result, companies often consider Accounts Payable a back-office cost center.  …

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  • What is an IVR call center? (workflows, benefits, tools)

    by Liam Martin January 23, 2025

    Unlike traditional call centers, an IVR call center manages caller interactions through a series of automated menus. This enables customers to self-serve, leading to faster issue resolution and enhanced customer service.  An IVR software also …

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  • The complete guide to hiring a virtual phone assistant

    by Liam Martin January 23, 2025

    Today, many business owners face a dilemma — should you prioritize core tasks or answer customer calls? Fortunately, by hiring a virtual phone assistant, you can ensure you have enough time to focus on core …

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  • The ultimate guide to outsourcing marketing services

    by Liam Martin January 16, 2025

    Interested in outsourcing marketing tasks? Marketing plays a critical role in creating brand awareness and generating leads for your business.  However, having an in-house marketing team isn’t always feasible for most smaller businesses. Apart from …

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  • Ultimate guide to virtual assistant call center services (tips & tools)

    by Liam Martin January 10, 2025

    Curious about virtual assistant call center services? Virtual assistant call center services help your business run smoothly. They take a lot of the weight off your shoulders by doing some of the repetitive work, like …

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Time Doctor Blog
  • Blog home
  • Product
    • Features
    • Pricing
    • Integrations
    • Employee monitoring software
    • Time tracking
    • Employee attendance tracking
    • Workforce analytics
  • Solutions
    • BPO & KPO
    • Remote teams
    • Contact centers
    • Agencies
    • Technology companies
  • Try it free →