BPO and CX Industry tips, guides and resources
In the post-pandemic world, digital transformation has become more relevant than ever. Shifting global attitudes and a widespread transition to remote working have meant companies need to leverage new technology to adapt to the fluidity…
Every organization in the world has staffing issues. The business process outsourcing (BPO) sector has a particularly negative relationship with staffing, suffering from problems such as high recruitment costs, poor employee engagement, and elevated staff…
As global attitudes shift to favor sustainability and responsible practices, businesses are turning to impact sourcing as their preferred method of hiring. By recruiting undiscovered talent from disadvantaged communities, outsourcing companies can solve many of…
There are various reasons why you may need to get in touch with a call center. Perhaps you’ve bought a faulty product and want a refund or need tech support when setting up the new…
Every company in the outsourcing sector needs a strategy to reduce costs, improve customer service, and boost performance. Fortunately, by establishing the right outsourcing metrics, your Business Process Outsourcing company can quickly boost employee productivity…
The outsourcing industry has come a long way in the past few decades, posting huge growth numbers year on year – even during the pandemic. But outsourcing remains a complex business and both BPOs and…
Business Process Outsourcing and Knowledge Process Outsourcing share many common benefits. But did you know the primary differences between BPO vs KPO? To start with, KPO is a targeted industry that focuses on the outsourcing…
The concept of the 4-day work week has gained traction in recent years as companies worldwide seek to reduce workplace stress, boost employee satisfaction, and improve productivity. The UK has now embarked on a pilot…