With the shift to remote work, businesses find it increasingly difficult to keep track of their agents’ productivity. Lack of visibility into agent performance makes it difficult to identify and resolve issues quickly. On the…
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Setting up systems and processes that give employees the freedom to work where and when they’re most productive, without being locked-in to the same 9-to-5, lets you run an efficient and scalable remote business. But…
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Being a call center agent isn’t an easy job. They have to deal with customers day in and day out — often unhappy, angry, or dissatisfied ones. Additionally, the pressure of meeting targets can leave…
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Call auditing involves evaluating and reviewing your contact or call center’s performance to ensure maximum efficiency and team productivity. An effective call audit process can help you identify opportunities, strengths, and weaknesses by determining if…
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The right time tracking software can turn your business around with enhanced productivity, workflow optimization, and powerful automation. Insightful and Time Doctor are examples of such robust productivity tracking tools. Both tools offer time tracking,…
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The most effective time-tracking apps offer a range of features that boost team performance and productivity. Much like Everhour and Toggl Track – two popular applications with effective time-tracking and project management functions. So, how…
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Large companies, small businesses, and freelancers can all greatly benefit from tracking time. Understanding and improving your time management can boost your business’s profitability. While hunting for the best time tracking app for your business,…
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As employees return to their office post the COVID-19 pandemic, a hybrid work model sounds more attractive than ever to a large majority. At the same time, employers are faced with the growing need to…