Between employees, equipment, and technology, call centers can quickly become cost centers. If you align with the 54% of CFOs who intend to focus on cost reduction, you can’t afford to run an overly expensive…
The Business Process Outsourcing (BPO) industry is projected to grow by approximately 9.1% globally between 2022 and 2030. All industries within the BPO service sector, including Knowledge Process Outsourcing (KPO), will see substantial developments and…