Between employees, equipment, and technology, call centers can quickly become cost centers. If you align with the 54% of CFOs who intend to focus on cost reduction, you can’t afford to run an overly expensive…
What the headlines tell us about the future of hybrid work schedules After months of failed negotiations, unionization and bubbling frustration, New York Times (NYT) tech workers announced a half-day strike on October 30, 2023. …
Although we’re eager to move past the COVID-19 pandemic, it’s impossible to separate the events of the last few years from the rapid rise in employee monitoring software adoption. As companies worldwide suddenly and unexpectedly…
Knowledge Process Outsourcing (KPO) means hiring a third-party vendor to work on a company’s information-related business activities. It involves contracting tasks, like research, legal services, tax calculation, etc., to skilled experts in that particular field.…
The Business Process Outsourcing (BPO) industry is projected to grow by approximately 9.1% globally between 2022 and 2030. All industries within the BPO service sector, including Knowledge Process Outsourcing (KPO), will see substantial developments and…
Knowledge Process Outsourcing (KPO) involves outsourcing core business activities and highly specialized knowledge related work to third-party professionals. Many businesses today choose KPO to access advantages like cost savings and improvements to the company’s efficiency.…
What the headlines tell us about the future of hybrid work schedules After months of failed negotiations, unionization and bubbling frustration, New York Times (NYT) tech workers announced a half-day strike on October 30, 2023. …
Your guide to data-driven remote workforce management in the “new normal” Hybrid work schedules have been a hot topic for most of this year, and we don’t imagine that will change in 2024. On the…
The world of work is changing rapidly, and recent events at The New York Times have brought this transformation into sharp focus. Tech workers at the renowned publication recently staged a half-day strike to protest…
The debate surrounding remote work versus in-office work is far from over. A recent study published by Fortune on October 23, 2023, adds an interesting dimension to this ongoing conversation. The report reveals that a…
