Time Doctor helps you get an idea of the overall service desk performance by showing you both high-level and granular data about how much time you and your employees have spent on your various Freshservice incidents.
The Time Doctor - Freshservice integration enables you to:
Captures all the time agents spend in Freshservice automatically in the background.
Show how much time is being spent on each Freshservice ticket.
Access useful insights like which tickets take up the most time or which agents require more time for particular tickets.