Today, businesses operate in globalized markets and have several ways to manage their business processes. Insourcing and outsourcing are two such sourcing practices, each with its own merits. But you may be wondering, which one’s…
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BPO or Business Process Outsourcing involves hiring a third party to perform a business function for you. Today, even small businesses and startups have realized the viability of BPO to save costs. But if you’re…
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Business process outsourcing has become incredibly popular with companies ranging from Fortune 500s to startups over the last two decades.
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Customer service tracking software helps organizations collect, manage, and respond to customer support requests. Customer support tools can also gather tickets from various communication channels like emails and phone calls and organize them on a…
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Wondering how to host a fantastic Zoom happy hour? After a busy week, most of us enjoy catching up with colleagues and friends over a pint down at the local bar. Unfortunately, with COVID 19…
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Why is outsourcing to Bulgaria gaining popularity? AT Kearney’s 2019 Global Service Location Index (GSLI) places Bulgaria at the top of the chart for outsourcing in Southeast Europe. The index considers four major criteria –…
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Looking for the best RescueTime alternative? While RescueTime is a user-friendly time tracker, it isn’t perfect. It’s not great for task tracking, and doesn’t have any payroll features or many integrations.
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A customer’s perception of your brand, including everything from social media ads to eventual purchases, is called customer experience (CX). On the other hand, customer service is simply a customer’s interaction with someone from your…