Remote work is rapidly becoming the preferred work methodology in companies worldwide. An effective remote workforce management system is essential to help you maintain a productive workforce, increase profit margins, and even improve the work-life…
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It has become increasingly challenging to monitor and assess employee productivity, attendance, and software use. That’s why implementing employee monitoring software can prove invaluable whether you have an office-based, hybrid, or remote workforce. In this…
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Like most companies, contact centers want their employees to be as productive as possible. But asking the world of them is unrealistic and counter-productive. Call centers frequently experience high rates of burnout, staff disengagement, and…
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Call center productivity plays a vital role in boosting your call center’s growth.The more productive your agents are, the better their output, which ultimately leads to higher revenues. However, with everything going on in a…
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Employee burnout is real and has been on the rise for the past few years. In fact, after the pandemic, a Deloitte survey found that 64% of employees feel overly stressed and exhausted while at…
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When we talk about call center attrition, we usually mean it in the broadest sense, essentially to talk about the rate at which you lose employees. Sometimes, however, we also use the words turnover or…
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If you have a remote workforce, you know how challenging it is to monitor employee productivity without direct supervision. That’s why companies adopt remote working surveillance technology to increase employee accountability, boost performance, and spot…
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Looking for the best outsourcing companies in 2022? Outsourcing has gained tremendous popularity because delegating business processes to the right companies can improve organizational efficiency greatly. However, choosing the right outsourcing service for your needs…