Call center work can be demanding, especially for a customer service agent. They have to handle several calls, resolve customer issues, meet targets, and more — while ensuring high customer satisfaction levels. This can create…
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If you want to know how your call center is really performing compared to your competitors, call center benchmarking can help. Benchmarking involves measuring your call center against global standards to analyze its performance. You’ll…
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While handling numerous calls and improving customer service continuously sounds like a good call center strategy, it lacks a definitive goal. That’s why you need call center campaigns that help you conduct focused activities based…
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Whether you’re a large business or a startup, working with a call center in USA can help improve your customer service. Sure, it may not be as cheap as other foreign locations like India or…
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Today customers value convenience. They want to interact with companies using their preferred channels, such as social media, phone calls, email, or live chat. And that’s where an omnichannel contact center comes into the picture. …
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According to the Harvard Business Review, Covid-19 has made the sales leaders, managers, and salespeople more receptive to change. The pandemic has forced sales managers to regroup and ask important questions such as: What kind…
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Warm, caffeinated beverages have become a staple accompaniment to worker’s lives all over the world. With the move to working remotely, many people’s routines may have changed. But it’s almost guaranteed that their beverage consumption…
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Over the past year, many companies have noticed that working remotely isn’t quite like working in the office. Remote employee engagement is more important now than ever before because working from home introduces new distractions…