Call center reporting converts raw data into insightful reports. Based on the type of report, you can understand agent performance, evaluate key team performance metrics, and make informed decisions to enhance your customer support. Moreover,…
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Many outsourcing and offshoring firms switched to remote work during the pandemic to maintain social distancing, minimize employee health risks, and conduct business as usual. It helped employees achieve better work life balance, and employers…
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Want to hire a virtual assistant but not sure if you have the budget? A major concern for most business owners looking to outsource their activities is: How much is a virtual assistant going to…
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Call center automation helps simplify and streamline existing business processes. It’s also a great way to optimize your call center resources and reduce or eliminate unnecessary costs. However, with automation comes a lack of human…
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A computer system is an integral part of every workspace. Employees usually perform most of their job tasks directly on their computer system or through a remote computer. But there’s a lot of sensitive and…
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As a startup or small business owner, you may have to juggle multiple tasks that may dilute your core expertise. Fortunately, you can hire virtual assistants to take care of any repetitive mundane tasks, freeing…
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So, you’ve finally decided to take the plunge and hire a virtual assistant. That’s a great move if you’re looking for someone to help complete those mundane tasks that just can’t be automated. Not to…
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Legal Process Outsourcing (LPO) is the process of hiring a third-party legal firm to manage law-related tasks while saving money and working with better talent. LPO is a part of the process of outsourcing any…