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Andy Nguyen

Andy Nguyen, VP of Marketing for Time Doctor
Andy Nguyen

Andy is a technology & marketing leader who has delivered award-winning and world-first experiences.

  • How to measure employee accountability (a guide)

    by Andy Nguyen September 26, 2024

    Want to know how to measure employee accountability? If your team’s workload is piling with unfinished tasks, you’re receiving several calls from frustrated customers, or your meetings are transforming into frequent arguments — your organization …

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  • The future of customer service outsourcing: A nearshore solution

    by Andy Nguyen June 5, 2024

    Businesses are always looking for methods to improve customer happiness and service delivery in the ever-changing world of customer service outsourcing. In an episode of The Future Workforce Podcast, Jose Herrera, the creator of HireHoratio.com, …

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  • Call center process flow charts: Templates for all types

    by Andy Nguyen May 31, 2024

    A flow chart call center process is becoming increasingly necessary for call centers that want to be more efficient. For starters, it helps call centers visualize their entire workflow to identify and fix any inefficiencies. …

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  • How to start a BPO business (step-by-step guide)

    by Andy Nguyen May 28, 2024

    Want to know how to start a BPO company? With tons of businesses looking to outsource their non-core activities, starting a BPO company has never been more lucrative! In this article, we’ll show you how …

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  • Crafting employee benefits packages employees love: A step-by-step guide

    by Andy Nguyen May 27, 2024

    Offering attractive employee benefit packages is essential in today’s competitive employment market to draw in and keep top personnel. Employees now want complete benefits that meet their varied needs and improve their general well-being in …

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  • Predictive workforce analytics: The future of support software

    by Andy Nguyen May 24, 2024

    Liam Martin, co-founder and chief innovation officer of Time Doctor, and Michael, chief data scientist, discussed the new area of predictive workforce analytics and its ramifications for the support sector in the ‘Benchmarking helpdesk software‘ …

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  • Competitive pay: What it is and why it matters

    by Andy Nguyen May 24, 2024

    In today’s very competitive job market, providing competitive pay is more crucial than ever. According to a Glassdoor survey, nearly 67% of job searchers regard income as their top priority when evaluating job offers. This …

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  • How to start a virtual assistant business

    by Andy Nguyen May 22, 2024

    Are you thinking of setting up your own virtual assistant business? You’ve come to the right place. With more companies relying on remote workers, working as a virtual assistant (VA) is easier than ever. In this …

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  • Blog home
  • Product
    • Features
    • Pricing
    • Integrations
    • Employee monitoring software
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    • Workforce analytics
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    • BPO & KPO
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