When managing a distributed team, using a time tracking tool is a no-brainer for monitoring employee hours and attendance. But what if your employees work offline or lose their internet connection? Offline time tracking software…
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In the tight labor market that most of the world is experiencing, talent retention is absolutely critical. However, leaders still need to ensure that all employees are productive and engaged. Retaining ‘bad apples’ just because…
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Remote work has become an essential part of the modern workforce, and behind the scenes, there are unsung heroes making it all possible—business process outsourcing (BPO) companies. In a recent podcast interview, Liam Martin, the…
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To run a contact center that’s both efficient and cost-effective, you need to align people, processes, and resources with the company’s key business objectives. Workforce management (WFM) is crucial for the success of any call…
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When you manage hybrid or remote workers, tracking employee activity can sometimes be challenging. To get real-time visibility, you may have considered live screen monitoring software. However, you’ve probably found that it has more flaws…
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No matter where your team works, tracking employee time is crucial for managing costs and planning projects. If you’re exploring a new work model or growing your team, it’s worth rethinking your time tracking system…
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The BPO industry is booming, but many outsourcers still need help growing their company. Scaling beyond 1,000 seats is something that relatively few BPOs achieve, but it’s entirely possible as long as owners are prepared…
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Over the past few decades, BPOs (Business Process Outsourcers) have become an increasingly important part of the global economy. By outsourcing activities like customer service, back-office administration, and accounting, businesses can make cost savings, improve…