Templates

A call center break policy highlights guidelines related to the breaks agents take during their work period. It defines certain rules so that agents can get some rest without their breaks having a negative impact…

Employees can have many reasons for tardiness or absence. Some of them include personal or family emergencies, transportation issues, etc. But as an employer, you must have an accurate record of each employee’s attendance for…

Working remotely has become the new normal because of the COVID-19 pandemic.  With so many employees working from home, team managers need a remote work plan or policy to ensure that their employees stay productive.…

Managing employee tardiness, unscheduled and unexcused absence, etc., can be difficult in any business. These unscheduled leaves negatively impact employee productivity, team performance, and consequently, the firm’s income. Fortunately, you can solve these attendance issues…

With the changing times, workplace norms and employee demands have evolved as well. Employees now prefer a flexible work arrangement like the compressed workweek or remote work over the standard nine-to-fiver.  And if you’re considering…

Productivity tracking plays a vital role in enhancing an employee’s performance.  It helps you identify unproductive activities, and avoiding them can boost the employee’s performance and improve the organization’s overall efficiency. In this article, we’ll…

Employees are every company’s greatest resource, and it’s essential to manage your staff members efficiently. You’ll have to be wary of early departures, tardiness, and excessive absenteeism as it can affect your bottom line. And…

Tracking attendance is a vital part of call center management.  Having an adequate number of agents present for every shift is crucial to your call center’s success. And it’s the only way to ensure you…