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As more and more people receive Covid 19 vaccine shots, companies are keen to call back employees after an extended leave from work. If you are creating a  return to work plan, sending a welcoming…

Accurate timekeeping offers multiple benefits for your business.  It helps teams be productive and prevents loss of time and money due to inefficient planning. And once you have a timekeeping system in place, the next…

If there’s one thing that both employees and employers agree with, it’s that time tracking is an extremely tedious process. Carlo BorjaCarlo Borja is the Head of Online Marketing for Time Doctor, a time tracking…

Contractor timesheet templates are a simple way to track a contractor’s working hours.  Since contractors usually don’t work set hours each day, timesheets can help you record their work hours and pay them accordingly. And…

Tracking the number of hours your employees work is essential to measure their productivity and overtime hours. It also comes in handy when you have to pay employees based on billable hours. But how do…

A call center policy is a document that defines standard guidelines for working at a call or contact center. It sets out the rules regarding employee attendance, breaks, electronic device usage, and more. Here’s a…

If you operate a call center, whether it’s a start-up or an established business, you need to have certain call center policy and procedures.  Developed with the help of relevant subject matter experts, it helps…

A call center security policy is a document that provides comprehensive rules, plans, and security protocols that regulate access to the organization’s network. An excellent security policy ensures information security and the protection of the…