For outsourcing companies, the depth of connection and support experienced by frontline employees has a direct relationship to how empowered and enthusiastic they’ll feel about solving customer issues. That has a flow-on effect to your…
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Employee performance monitoring is a strategic approach to ensure high workforce productivity and meet business goals. However, it’s a tricky process that requires employers to balance business interests and employee privacy. In this article, we’ll…
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These are difficult times for business leaders. Challenging situations are nothing out of the ordinary for the people responsible for overseeing organizations, with topics such as cash flow, digital transformation and productivity always on their…
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You may be a hard-working employee and an excellent team player. Yet you may feel like you’re stuck in your career. Why? That’s because your leader may not be aware of your work or the…
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Since 2020, the outsourcing sector in the Philippines has witnessed a massive shake-up, and recent regulatory changes mean the industry will never be the same. We explore the winners and losers of a recent decision…
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Companies know they need an adaptable, diverse and energized workforce — and that flexibility is key to retaining, and competing for, top talent. While remote job listings globally have more than doubled, employers are still…
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Since the Coronavirus pandemic, new work arrangements like the hybrid work model have become increasingly popular. It ushered in increased productivity and flexibility – a win-win for both employers and employees. As a result, most…
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Hybrid work is an ecosystem where employees can work from their home office, in a physical office, and in coworking workspaces. It’s a work model that follows a people-first approach to managing the workforce. Hybrid…