Want to set up effective call center training programs? During the last decade, customer service has moved on from being a mere necessity to taking a front-seat for most businesses. As a result, contact center …
-
-
Looking for tips to manage hybrid teams? Most teams used to work on-site before the COVID-19 pandemic and the subsequent lockdown. Now, the work model has changed — some employees work remotely, while others work …
-
Interested in the hybrid workplace model? Many employees would prefer to work from home full-time, even after the COVID-19 pandemic and the subsequent lockdown. However, firms need to have at least a few members in …
-
Interested in call center attendance management? Managing attendance is crucial as every call center needs a sufficient number of agents present for each shift. Only then can you keep clients satisfied and meet service level …
-
Want to hire a Chinese virtual assistant? From accounting and improving customer experience to data analytics and more — virtual assistants can do a wide variety of tasks. And while the process of hiring them …
-
Want to create a flexible work environment? A flexible work environment offers many benefits — from increased productivity and cost savings to a better work-life balance. And while managing a flexible work arrangement can seem …
-
Curious about time management reporting? It’s no secret that keeping track of employee time can significantly improve your team’s productivity and profitability. However, tracking work hours involves analyzing hundreds and thousands of records in employee …
-
Curious about productivity reporting? Today, business owners can track, record, and report every employee activity within their organization. They can even use this data to measure employee performance and gauge overall productivity. But why does …