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Liam Martin

Liam Martin

Liam Martin is a co-founder of Time Doctor which is software to improve productivity and help keep track and know what your team is working on, even when working from home.

  • 3 types of call center attrition and how to calculate them

    by Liam Martin November 30, 2022

    When we talk about call center attrition, we usually mean it in the broadest sense, essentially to talk about the rate at which you lose employees. Sometimes, however, we also use the words turnover or…

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  • Remote working surveillance: Common mistakes & best practices

    by Liam Martin November 24, 2022

    If you have a remote workforce, you know how challenging it is to monitor employee productivity without direct supervision.  That’s why companies adopt remote working surveillance technology to increase employee accountability, boost performance, and spot…

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  • The top 16 outsourcing companies in the world

    by Liam Martin November 3, 2022

    Looking for the best outsourcing companies? Outsourcing has gained tremendous popularity because delegating business processes to the right companies can improve organizational efficiency greatly. However, choosing the right outsourcing service for your needs can be…

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  • How Time Doctor is helping several BPOs reduce employee attrition and improve talent retention

    by Liam Martin November 2, 2022

    Employee attrition has always been a severe challenge for BPOs. Whether they specialize in contact center and customer experience (CX) outsourcing, IT helpdesk and IT support, outsourced software development, marketing, recruitment, HR, back-office processing, finance,…

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  • Call center benchmark statistics 2022 [+10 metrics to track in 2023]

    by Liam Martin November 1, 2022

    Keeping track of call center statistics and performance metrics is key to improving productivity, profitability, and customer satisfaction. In this article, we’ll highlight the top 41 call center stats from 2022 that you need to…

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  • Moonlighting employees: What it is & 5 ways to prevent it

    by Liam Martin October 31, 2022

    Moonlighting indicates an employee taking up an additional job (part-time or full-time) along with a regular job. This has been a growing trend, especially in the health, education, and tech industry in recent years.  It…

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  • Improving employee engagement at your BPO: 5 tried and tested strategies

    by Liam Martin October 30, 2022

    For outsourcing companies, the depth of connection and support experienced by frontline employees has a direct relationship to how empowered and enthusiastic they’ll feel about solving customer issues.  That has a flow-on effect to your…

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  • The must-know pros & cons of employee performance monitoring

    by Liam Martin October 17, 2022

    Employee performance monitoring is a strategic approach to ensure high workforce productivity and meet business goals.  However, it’s a tricky process that requires employers to balance business interests and employee privacy.  In this article, we’ll…

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Time Doctor Blog
  • Blog Home
  • Time Doctor By Industry
    • Outsourcing
    • Agencies
    • Technology Providers
    • Contact Centers
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  • Free Trial