Looking to outsource call center operations? In this article, we’ll go over everything you need to know about BPO call centers, their benefits, and their drawbacks. We’ll also show you how to outsource call center…
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A time and attendance policy is essential for every business as it contains everything employees need to know about work hours, attendance, and applying for time off. Implementing a time and attendance policy for brick-and-mortar…
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Keen on managing offshore teams more effectively? Whether you have a startup or an established company, hiring an offshore team can help you achieve your organizational goals and expand your business. However, managing an offshore…
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Remote work is rapidly becoming the preferred work methodology in companies worldwide. An effective remote workforce management system is essential to help you maintain a productive workforce, increase profit margins, and even improve the work-life…
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It has become increasingly challenging to monitor and assess employee productivity, attendance, and software use. That’s why implementing employee monitoring software can prove invaluable whether you have an office-based, hybrid, or remote workforce. In this…
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Like most companies, contact centers want their employees to be as productive as possible. But asking the world of them is unrealistic and counter-productive. Call centers frequently experience high rates of burnout, staff disengagement, and…
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Call center productivity plays a vital role in boosting your call center’s growth.The more productive your agents are, the better their output, which ultimately leads to higher revenues. However, with everything going on in a…
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When we talk about call center attrition, we usually mean it in the broadest sense, essentially to talk about the rate at which you lose employees. Sometimes, however, we also use the words turnover or…