When we talk about call center attrition, we usually mean it in the broadest sense, essentially to talk about the rate at which you lose employees. Sometimes, however, we also use the words turnover or…
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If you have a remote workforce, you know how challenging it is to monitor employee productivity without direct supervision. That’s why companies adopt remote working surveillance technology to increase employee accountability, boost performance, and spot…
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Looking for the best outsourcing companies? Outsourcing has gained tremendous popularity because delegating business processes to the right companies can improve organizational efficiency greatly. However, choosing the right outsourcing service for your needs can be…
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Employee attrition has always been a severe challenge for BPOs. Whether they specialize in contact center and customer experience (CX) outsourcing, IT helpdesk and IT support, outsourced software development, marketing, recruitment, HR, back-office processing, finance,…
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Keeping track of call center statistics and performance metrics is key to improving productivity, profitability, and customer satisfaction. In this article, we’ll highlight the top 41 call center stats from 2022 that you need to…
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Moonlighting indicates an employee taking up an additional job (part-time or full-time) along with a regular job. This has been a growing trend, especially in the health, education, and tech industry in recent years. It…
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For outsourcing companies, the depth of connection and support experienced by frontline employees has a direct relationship to how empowered and enthusiastic they’ll feel about solving customer issues. That has a flow-on effect to your…
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Employee performance monitoring is a strategic approach to ensure high workforce productivity and meet business goals. However, it’s a tricky process that requires employers to balance business interests and employee privacy. In this article, we’ll…