Your company’s success is directly linked to the productivity of your employees. If your employee productivity rate is high, chances are you’ll be profitable and thrive even during difficult times. But how do you improve …
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Managing employees and motivating them to meet deadlines can often be overwhelming. Fortunately, you can rely on employee management software to make things easier. This software empowers your employees to contribute towards the organization’s goals …
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The call center is often the company’s public face — the first interaction your customer has before or after purchase. So, coaching your call center agents to provide reliable customer service is imperative to your …
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From hiring suitable agents to setting the right goals, contact center performance management involves a lot of tasks and processes. And while life as a contact center manager can be hectic, you can ease the …
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Service agents or sales reps are the driving force behind a call center’s success. Unfortunately, the call center industry is known to face a higher employee turnover than most other industries. A high call center …
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Customer support agents may have to handle an overwhelming number of tickets every day, which can lead to productivity issues, employee dissatisfaction, and burnout. Fortunately, you can help the situation by introducing tools like an …
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When it comes to customer service, having just one poor experience from your call center can chase your customers away. That’s why it’s crucial to provide nothing but exceptional service to your customers. Fortunately, implementing …
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Outsourcing, the practice of hiring another company to carry out a business operation, is increasingly popular due to its cost-effective nature and convenience. And customer support is one of the most commonly outsourced business functions. …