Keeping track of call center statistics and performance metrics is key to improving productivity, profitability, and customer satisfaction. In this article, we’ll highlight the top 41 call center stats from 2022 that you need to …
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Moonlighting indicates an employee taking up an additional job (part-time or full-time) along with a regular job. This has been a growing trend, especially in the health, education, and tech industry in recent years. It …
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Employee performance monitoring is a strategic approach to ensure high workforce productivity and meet business goals. However, it’s a tricky process that requires employers to balance business interests and employee privacy. In this article, we’ll …
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These are difficult times for business leaders. Challenging situations are nothing out of the ordinary for the people responsible for overseeing organizations, with topics such as cash flow, digital transformation and productivity always on their …
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You may be a hard-working employee and an excellent team player. Yet you may feel like you’re stuck in your career. Why? That’s because your leader may not be aware of your work or the …
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Since 2020, the outsourcing sector in the Philippines has witnessed a massive shake-up, and recent regulatory changes mean the industry will never be the same. We explore the winners and losers of a recent decision …
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Companies know they need an adaptable, diverse and energized workforce — and that flexibility is key to retaining, and competing for, top talent. While remote job listings globally have more than doubled, employers are still …
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Since the Coronavirus pandemic, new work arrangements like the hybrid work model have become increasingly popular. It ushered in increased productivity and flexibility – a win-win for both employers and employees. As a result, most …