Whether your organization aims to add flexibility to a traditional work model or require in-office time for remote workers, managing a hybrid workforce is a balancing act. If you’ve already started testing a hybrid model, …
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Today customers value convenience. They want to interact with companies using their preferred channels, such as social media, phone calls, email, or live chat. And that’s where an omnichannel contact center comes into the picture. …
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Want to know about BPO services and understand how to use them to create the maximum benefits for your business? Business Process Outsourcing has grown in popularity over the past few decades. From small startups …
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What image does the term “cybersecurity” conjure for you? Hackers typing lines of code into a computer terminal? A link in an email that doesn’t look quite right? An enterprise network going dark after a …
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Human Resources (HR) compliance hs not been this important in almost a decade. Complaints, charges and litigation actions are increasing at an alarming rate. The complexity around compliance is also increasing. Domestic labor laws, international …
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Call center productivity plays a vital role in boosting your call center’s growth. The more productive your agents are, the better their output, which ultimately leads to higher revenues. However, with everything going on in …
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Time Doctor is a widely used workforce analytics software, but some employees attempt to cheat the system. This article explores common methods for cheating Time Doctor, the tactics some users employ, and why these methods …
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Want to explore all about call center operations and how to manage them effectively? Efficient call center services are vital for building a loyal and satisfied customer base. This objective is important because happy customers …