Want to explore all about call center operations and how to manage them effectively? Efficient call center services are vital for building a loyal and satisfied customer base. This objective is important because happy customers…
Call Center
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Looking to outsource call center operations? In this article, we’ll go over everything you need to know about BPO call centers, their benefits, and their drawbacks. We’ll also show you how to outsource call center…
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Call center automation helps simplify and streamline existing business processes. It’s also a great way to optimize your call center resources and reduce or eliminate unnecessary costs. However, with automation comes a lack of human…
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The COVID-19 pandemic caught many industries off guard, and the call center sector is no different. With the onset of the pandemic, customer service BPOs like the Philippines-based Phoenix Virtual Solutions had to find ways…
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If anyone needed further convincing that the remote work revolution is here to stay, recent news out of the Philippines surely did the job. On the day the Government ordered the country’s outsourcing firms to…
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Excellent time management is crucial for efficient call center operation and high agent productivity. This, in turn, helps you provide top-notch customer service. However, managing time in a customer support center can be difficult due…
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Call center managers are the backbone of any organization offering customer service. Without their leadership and skillsets, it would be impossible to maintain the company’s vision and goals and keep the staff members motivated. But…
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Efficient call center management requires strategic planning, continuous learning, and hard work. And as a call center supervisor, you’ll also have to coach your team to improve agent performance and deliver top-notch customer service. However,…