Gone are the days of providing customer service solely through inbound and outbound calls. Instead, the call center of the future will use all possible forms of communication to reach out to their target audience…
Call Center
-
-
The call center industry is a rewarding one, but it’s also highly competitive. While there are a lot of resources available online to help you start and manage your call center, handpicking information that you…
-
Ensuring top-notch customer service must be one of your top priorities as a business owner. Customers want instant and reliable solutions, which means your call center efficiency needs to be at an optimum level at…
-
Even before the pandemic, remote work has been a standard set-up for most call center workers worldwide. Call center companies, most specifically, are able to hire remote workers thanks to the proliferation of online collaborative…
-
From PCI DSS to HIPAA, call centers operate under several laws that help protect sensitive data captured during customer interactions. Call center compliance refers to the systematic process of abiding by these laws and regulations…
-
Call center software helps simplify basic business processes like call routing, dialing, and reporting — enhancing agent productivity and customer support workflows. These tools are available at different prices, depending on features like multi-channel support,…
-
Your business probably interacts with hundreds of customers across various communication channels every day. Each interaction holds a vast amount of data regarding your customer’s concerns, expectations, and even about how satisfied they are with…
-
The call center is often the company’s public face — the first interaction your customer has before or after purchase. So, coaching your call center agents to provide reliable customer service is imperative to your…