The ‘war for talent’ is as intense as ever. A quarter of a century since global management consulting firm McKinsey first used the term when highlighting the increasingly fierce competition to attract and retain employees,…
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One of the great frustrations for outsourcing executives is that time is a finite resource. With ever-increasing workloads and rising client expectations, many would love the option of adding another hour to the workday or,…
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If anyone needed further convincing that the remote work revolution is here to stay, recent news out of the Philippines surely did the job. On the day the Government ordered the country’s outsourcing firms to…
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It’s funny what a global pandemic can do for one’s enthusiasm towards conferences. There was a time not so long ago, when many of us had become accustomed to flying thousands of miles to sit…