Whether you want to monitor security risks or check employee productivity, you need a reliable way to track your team’s computer activity. Employee monitoring software can certainly help. However, before you choose any tool, knowing…
"remote team"
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Managing remote and hybrid teams requires a fair amount of trust from both sides. Employees need the freedom to do their jobs without micromanagement, and managers need to count on their teams to complete tasks…
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When you need to add an employee monitoring tool to your tech stack, SoftActivity and ActivTrak might be at the top of your list. Both software solutions track employee time and activity to help teams…
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You’ve trained a team of call center representatives, perfected your standard operating procedures (SOPs) and service-level agreements (SLAs), and successfully signed contact center clients. You’re ready to take on new contracts and scale your business…
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Are your employees engaged at work? Chances are, they’re not. Data shows that only 32% of the American workforce is engaged in their work. That leaves a whopping two-thirds who feel some level of disengagement…
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We’ve all become familiar with the phrase “unprecedented times”. You might even say it’s been overused. But if there’s one cohort in the corporate world that knows what the phrase really means, it’s managers. Remote…
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Ever felt swamped with tasks, wishing there were two of you to get everything done? If you’ve nodded in agreement, then you’re not alone. Modern businesses, from startups to large corporations, often find themselves spread…
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The potential of AI has recently received a lot of attention in the field of workforce management. A new article or blog post on how AI is changing the way we work appears every day,…