Ensuring top-notch customer service must be one of your top priorities as a business owner. Customers want instant and reliable solutions, which means your call center efficiency needs to be at an optimum level at…
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Tracking employee work hours is an integral part of most businesses. It helps you analyze employee productivity and even pay your hourly employees accordingly. And one way to track employee time is to use a…
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As 2021 comes to an end, we at Time Doctor want to share our version of a Year In Review. This year has been unusual and busy, but there have also been many positives, as…
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Chat monitoring is ideal for business owners who want to boost the performance of their customer support team and ensure they provide exceptional customer service at all times. And with chat monitoring software, you can…
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2021 was largely about working remotely, following a work model shift due to the COVID pandemic. Many companies that weren’t initially open to telecommuting had no choice but to adapt to the new norm, realizing…
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Businesses that track employee work hours know its value in ensuring productivity and compliance. However, our working style, duration, and how we measure work hours keep evolving with changes in local labor laws and advancements…
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The dynamic nature of the workplace has seen some incredible changes in the past couple of years with the rise of remote teams. Given that 83 percent of employers have reported a successful shift to…
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Traditionally, virtual assistants handled day-to-day processes such as scheduling appointments, responding to emails, confirming travel itineraries, etc. But these days, you can hire a virtual assistant (VA) for virtually any task performed online. For instance,…