ActivTrak is a cloud-based employee tracking and productivity monitoring software that oversees employees’ activities during work hours.
At some point, activity data stops being enough. You may still see dashboards and reports, but it becomes harder to connect that data to real outcomes like workload balance, payroll accuracy, and team performance. That is when many teams start looking for how to cancel ActivTrak.
In this article, we’ll explain how to cancel your ActivTrak account step by step. We’ll also cover what to look for in an alternative if you want better visibility into productivity, workflows, and day-to-day operations.
This guide explains how to cancel ActivTrak, what to export before you do, and what to consider when choosing a replacement.
If your team loses even one hour per employee each week because of unclear workflows or disconnected tracking systems, that can quickly turn into hundreds of lost hours each month.
How to cancel ActivTrak (step-by-step instructions)
ActivTrak includes employee monitoring, website filtering, and workforce analytics features.
Canceling ActivTrak usually involves more than ending a subscription. You may also need to export data and remove the agent from employee devices.
You may need to take several steps to uninstall the ActivTrak agent from your employees’ computers and cancel your subscription.
Here’s how to do it:
Step 1: Export data
You may have valuable employee activity and reporting data stored in ActivTrak that you want to keep for future reference. That’s why it’s crucial to export your company data before deleting your account.
There are two common ways to export data from ActivTrak. These methods depend on how your company uses its ActivTrak activity monitoring data and how often you need to export data.
1. Export live report
The live reports feature allows you to analyze the top websites and apps each team member visits over a period of time.
You can export this data from “Live Reports” and access it as a CSV file or Google Sheets.
Steps to directly export Live Reports data:
- Click on the left menu on the web app, go to “Live Reports,” and select a report.
- Select the export option on the top left of your screen.
- Choose a suitable format (CSV file, Google Sheets, or PDF.)
2. Export insights dashboards
Insights reports provide employers with in-depth insight into employee work habits to help improve the workplace experience.
Like live reports, you can export insights reports data as a CSV or PDF file.
Steps to directly export insights reports data:
- Click on the left menu on the app, go to “Insights,” and select “Insights dashboard.”
- Click on the menu in the top right corner and select “download.”
- Choose a suitable format (CSV file, Google Sheets, or PDF.)
After securing your data, you’ll need to uninstall the ActivTrak agent from employee devices before fully moving away from the platform.
Step 2: Uninstall the ActivTrak agent
There are two methods to uninstall the ActivTrak agent:
1. Download the installer from your dashboard
By downloading the installer, you can preserve an employee’s historical data in the account if you haven’t exported it. The installer will not delete any ActivTrak-related information.
Steps to remove the agent through the installer:
- Download the installer file from activtrak.com and run it on your computer.
- Select the “remove or uninstall” option.
2. Use the remote uninstaller
This method will delete all historical data associated with the computers you select.
Steps to remove the agent through the remote installer:
- Go to settings and select “users and groups” and then “computer agent.”
- Click on the three dots on the right column of your screen.
- Click on the “uninstall ActivTrak agent” option.
Step 3: Cancel your subscription
To cancel your subscription and delete your ActivTrak account, you’ll need to submit a cancellation request 30 days before your renewal date.
To submit your cancellation request, you’ll need to fill out a form that solidifies your intent to cancel your account. You can find the form on the ActivTrak website.
What to look for after canceling ActivTrak
Canceling ActivTrak is one step. Choosing what comes next matters more.
Many teams look for:
- Clear visibility into how time is spent across tasks, tools, and workflows
- Insights that help improve performance, not just track activity
- Better alignment between time tracking, payroll, and workload planning
- Transparency that builds trust with employees instead of creating friction
This is where many traditional monitoring tools start to fall short.
If you need a platform that gives you more connected visibility into how work happens, here is one alternative to consider.
Time Doctor: An alternative for teams that want visibility without added complexity
Time Doctor is a workforce analytics platform designed to give you clear visibility into how work happens across your team without relying on invasive monitoring.
Instead of focusing only on activity tracking, Time Doctor helps you:
- Understand how time is distributed across tasks, tools, and workflows
- Identify workload imbalances before they lead to burnout
- Connect time tracking directly with payroll, attendance, and performance workflows
Time Doctor works across Windows, Mac, Linux, and Android, making it suitable for teams working across different environments.
Time Doctor is built around transparency, not surveillance. Employees can control when tracking starts, review their data, and maintain privacy through customizable settings.
Let’s check out the notable features of Time Doctor.
A. Manual and automatic time tracking
Time Doctor offers manual time tracking so employees can track time based on the work they are doing.
Here’s how it works:
- Employees can enter a task name or choose a pre-set task.
- Select “start” when they begin work and “stop” when they’re done (or taking a break).
Time Doctor also offers automatic time tracking. The software tracks employee time as soon as they switch on their computers.
The app runs in the background with minimal disruption to the workday.
B. Idle time tracking
Time Doctor includes idle time tracking, which helps teams see when work time becomes inactive.
Additionally, when the tool detects no mouse and keyboard movement for a set amount of time, it sends a pop-up alert to the employee to refocus them.
Note: Time Doctor doesn’t include keystroke logging. It only checks keyboard and mouse activity levels without recording what employees type.
C. Work schedules and attendance tracking
Time Doctor’s work schedule feature helps teams organize shifts and compare scheduled time against actual work hours.
With this feature, managers can:
- Set minimum hours required for shifts.
- Keep track of scheduled time off.
- Configure the work schedule to match each employee’s availability.
Time Doctor also has an attendance reporting feature that helps you generate reports that give insights into an employee’s attendance patterns.
The feature gives insight into:
- Which in-office or remote employees are present, absent, partially absent, or late.
- Actual total hours worked.
D. Integrations
Time Doctor supports 60+ integrations and a Chrome extension that helps teams connect time tracking with the tools they already use.
These integrations help connect time data with operational workflows, including:
- Communication: ClickUp.
- Payment Management: PayPal.
- Project Management: G Suite and Asana.
- Payroll management software: ADP and Gusto.
This makes it easier to use the same time data across attendance, payments, and day-to-day workflow decisions.
Pricing
Time Doctor offers a 14-day trial with no credit card required. Paid plans start at $6.67 per user per month.
Wrapping up
To cancel ActivTrak, you’ll need to export your data, uninstall the agent, and cancel your subscription. If you are evaluating alternatives, the next step is finding a platform that gives you clearer visibility into work without adding more friction.
Time Doctor is a strong alternative for teams that want to connect time tracking with attendance, payroll, and workflow visibility in one system.
Its time tracking, attendance visibility, and connected workflows help teams understand how work happens and where improvements are needed.
Get a demo to improve workforce visibility without adding complexity.
