Time Doctor Company Blog

Using Time Doctor Offline

August 18th, 2010 - Time Doctor News - No Comments »-

As I’m writing this, I’m sitting on a train between Brussels and Antwerp. While that’s not particularly interesting in itself, the latest release of Time Doctor means that it’s possible to track the time that I’m spending writing this post without a connection to the internet.

Any Time Doctor user that is using the latest stable release can now organize priorities and track tasks while working offline. The desktop client works as if it was connected to the internet tracking time for any task that you are working on. When you get back to the work, or anywhere with a connection, Time Doctor will add your hours to the server and sync your new task list with the online task list merging any changes from both ends.

This is great news for any one who works out of the office a lot, or for those people who spend a lot of time working while they commute. This is just one new feature we’ve developed in the last 2 weeks that continues to give Time Doctor a distinct advantage to other productivity and time management applications.

In coming months, we will be introducing a number of new features, including the ability to organize and manage teams, as well as the ability to track time spent on particular tasks to project areas or clients. There’s also a new user interface in the pipeline which will include drag and drop as well as edit in place for your task list.

Many of these new features have been suggested by our existing users – If you have an idea for Time Doctor, please keep send it in

How is Time Doctor different to Rescue Time?

July 25th, 2010 - Productivity - No Comments »-

A number of visitors to the site have asked how Time Doctor is different compared to Rescue Time, a popular and free productivity/time tracking application. On the surface, both programs do appear to be similar, but the approach and the practical applications of each product are vastly different.

Both rely on a client side software package installed on a users computer to monitor computer usage coupled to a remote server that can generate reports and tracks ‘personal productivity’ – or more precisely, productive time.

But this is where the similarities begin and end.

Rescue Time tracks computer usage silently in the background and can be configured to block websites while Time Doctor encourages users to manage their daily priorities and tracks time spent on particular tasks. Rescue Time requires no effort to use once installed, whereas Time Doctor is interactive by design.

A silent tracking application does have some benefits – it requires little or no user input once installed, but unfortunately there are also major drawbacks. A friend of mine who uses Time Doctor wrote to me after trying Rescue Time for the first time last week, saying, “It counts the time when I visited my bank web site on my break as ‘very productive’, but time in Google Chrome as ‘very distracting’, when I was actually working!”

Even if the application tracking in Rescue Time is categorized properly – this information is very limited in its use because for the most part you cannot know what someone is really working on just from what application they are using. For example, Rescue Time can track that a person was working on a Word document but just this information simply can’t tell you the actual work they were doing. So, even though Rescue Time has some eye-catching graphs displaying the time worked utilizing different applications, the usefulness of the data is quite limited.

Time Doctor, on the other hand, can very accurately measure how much time a person has spent working and on which tasks, which is why companies can use Time Doctor to easily generate time sheets for payroll based on the data collected. The Time Doctor system not only super accurately tracks time spent working, but it also asks users to specify which tasks they are working on, which can be viewed by managers in a variety of different reports that can be generated.

This approach, based on fundamental time management principles, asks users to enter their most important daily priorities and work on them one task at a time. As each task is selected, the time worked is tracked for that particular task.

But, how then does Time Doctor know if someone is actually working and not just cyber-slacking while they are allegedly on the job? It doesn’t….which is why Time Doctor has an option that can be enabled to capture screen information that managers or an HR department can download and view at any time of the day. If a Time Doctor user says they are working on something and their screen captures reveal something different, they’ll be quickly caught out.

While the idea of monitoring a worker’s screen may sound intrusive, it is important to remember that Time Doctor will only collect screen capture information during “work time”, not when workers are on a “break” or not working. Time Doctor strongly believes that business owners and managers have a right to know what their workers are actually doing during work time, but not on their personal time. We have found that, in general, if people know that they are being monitored while working, they usually don’t get sidetracked.

Another important point of comparison: Time Doctor does not actually block access to distracting websites…instead it tracks the usage of “poor time use” websites like Facebook, Twitter or sports web sites for example. This information is then sent to managers in a weekly report. What we have found with this approach is that, again, people will not waste time when they know they are being monitored. Also, the practice of blocking websites can be a source of browser conflicts, problems with firewalls, spyware alerts and other issues.

We’ve tried to keep Time Doctor as straight forward as possible, therefore nearly any business using any major operating system can be up and running with Time Doctor in under 10 minutes. For more information about how the software works, please take a look at our product tour video.

Something else to consider is that Rescue Time does provide some project tracking capabilities, but it just isn’t accurate enough to be used to track hours worked for a particular client. Time Doctor has client and project tracking features scheduled for release in the next few months, enabling users to select and assign a client, project and billing rate to any task they are working on.

Time Doctor is a business application aimed squarely at businesses or managers who want to make sure their staff and/or remote teams are actually working. Rescue Time seems to be a better match for personal users who want to know how long they spend each week using particular applications or web browsers in order to organize their time better.

To summarize, the major benefit of using Time Doctor over Rescue Time is that managers can accurately measure a person’s work hours while tracking their actual activities, rather than just the applications used or websites visited.

To help you decide which software package is probably going to be the best match for your business, please refer to the comparison chart below…or just download and try both applications out – right now, they are both FREE to try.

http://www.timedoctor.com
http://www.rescuetime.com

Instant Chat Solution

July 15th, 2010 - Time Doctor News - No Comments »-

A few weeks, ago, the Time Doctor Team received this message from TD Captain and Commander Rob Rawson:

We need instant chatWe obviously want to provide world class customer service with our software, so we set about finding the best option that didn’t involve having to code live chat ourselves (we have our own software to work on!)

After about 3 days of research, we made a short list, and we initially went with Velaro, mostly because of the 3rd party support it had for Zendesk (and other bits of software we’d thought about using). We made it as far as setting up the entire system, but a few minor bugs with various browsers made us re-consider; we had problems with the way you had to constantly scroll to the bottom of a chat window after sending a message, and the chat window was about 10 pixels wide when viewed with Chrome (although it must be said that customer service was fantastic with Velaro and they’re working on fixing these problems).

Many Basecamp messagess and about 10,000 words later , we stumbled across SnapaBug (if anyone’s writing a thesis on the merits and effectiveness of various instant chat applications we could be a great help!). Our experience so far has been excellent; it took about 2 minutes to setup and customisations have been a cinch.  The interface looks very smart, works well and support has been fantastic (Jerome, if you were sitting next to me, I’d be giving you double Hi-Fives). If you’re business is looking for instant chat, then we’d have no hesitations in recommending them [with our affiliate link] [without our affiliate link].
Snap A BugThe outcome of this collaboration is that Time Doctor users can now experience live chat and seamless support from the dashboard, email support from the client and have all of their problems tracked with our support system (as well as being able to easily upload a screen capture with absolutely no fuss).  Time Doctor should be live with Snap A Bug by this time tomorrow…

To access support at any time, click on the support tab from the online dashboard (to the right). If one of our support reps is online, you’ll be able to chat straight away. If we happen to be sleeping, you’ll be able to submit an email ticket and we’ll get to it usually within 2 hours.

In preparation for our BETA launch (which should be sometime next week), we’ve also developed a new Support Schedule, with 5 support staff working around the clock to answer any questions you may have. Darrin (Canada) is our head of support and has done a great job putting together our initial schedule. We think it’s a work of art.

Some things we’ve fixed in the last week

July 13th, 2010 - Release Notes - No Comments »-

MAC
Version 1.1.15 (6/29/2010)
- Fixed multiple instance of TD running
- Fixed sign in related issues
- Fixed the “going back to work” button
- Implemented the limit the priority length on input
- Fixed priorities list display problem
- Fixed the offline hours dialog layout issue
- Removed the 15 entries limit in the priorities list
- Implemented the auto expand of the priority with long description when selected

WINDOWS
Version 1.1.15 (7/7/2010)
- Fixed multiple instance of TD running
- Fixed the “going back to work button”
- Implemented the limit the priority length on input
- Implemented the auto expand of the priority with long description when selected

LINUX
Version 1.1.14 (7/6/2010)
- Fixed auto update issue in Linux
- Fixed priorities list display problem
- Implemented the auto expand of the priority with long description when selected

If for some reason, you don’t have the latest stable releases running then please contact support@timedoctor.com – all users should automatically be prompted to update their software as new stable releases become available.

Getting Zen with Time Doctor Support

July 8th, 2010 - Productivity, Time Doctor News - No Comments »-
Zendesk

Time Doctor & Zendesk

We’ve just partnered up with Zendesk to implement our support system and knowledge base. Visit http://timedoctor.zendesk.com for tips & tricks or to stay in touch with the latest feature requests and answers to common problems.

Time Doctor users can send support requests directly from the desktop app, the website or dashboard or the client – failing that we they can always send an email to support [at] timedoctor.com which will be logged directly with our ticketing system.

At present, because we have staff in Canada, the Philippines, Australia, and in parts of Europe, which means that we have a good spread of time zones and answers to any support questions should be dealt with in less than a couple of hours.

We are also looking at staffing a live chat solution so any Time Doctor user will be able to get answers to any problems at the click of the button. We should be launching the live chat within the week.

Time Doctor BETA (on the Horizon)

July 8th, 2010 - Time Doctor News - No Comments »-
Time Doctor on the Horizon

Time Doctor BETA

We’ve been using our own software for more than 6 months now (and it’s been available to download and try for the last couple of months)… but we’re, finally, almost ready to launch a BETA version.

This BETA version of Time Doctor, we hope, will be completely functional in it’s current form and will have all interface and website glitches ironed out for all versions. All major bugs have been ironed out as well, including a rather embarrassing glitch that sent emails intended for some users sent to completely the wrong people…

(This was a result of moving the Time Doctor software to a new Amazon S3 server environment, which has been completed now and has improved overall performance and stability of the application and the dashboard).

While the Time Doctor client probably won’t win any design awards, it’s definite improvement on the way things looked a few months back. In the latest versions we’ve tidied the interface up as well the edit priorities screen (and various other notification messages). Our design approach was (and still is) to keep everything as simple, streamlined and as functional as possible.

We’re fairly confident that in a few days time you’ll be able start using Time Doctor with out any problems at all. We’re now just tidying up a few loose ends and completing a few minor tweaks. Any users downloading and installing the software now will automatically updated with the latest stable release versions as they become available.

As always, please send us your feedback, suggestions and ideas….

Getting Started with the Dashboard

June 21st, 2010 - Getting Started - No Comments »-

An overview of the Time Doctor Dashboard and some of the basic features most users will need to use. Typically managers will spend more time use the online dashboard, but it’s useful for all users to understand the basic features….

Getting Started with the Desktop Application

June 21st, 2010 - Getting Started - No Comments »-

A new video tutorial we’ve created to help users orient themselves with the desktop app:

The Evolution of Time Doctor

May 27th, 2010 - Time Doctor News - No Comments »-

Hey guys, so I want to give you a bit of a background of the evolution of Time Doctor, how it started and where it has evolved into.

I have a business doing search engine optimization and other Internet marketing with around 50 staff, mostly in the Philippines, but some in Australia and other locations. For several years I’ve been trying different project management software and time management software, to try and find a way to manage and be in touch with my team even when I’m traveling and not in the same office.

Also after paying lots of money each month in office rent, I decided to set up my business to have no office. It definitely saves a lot of money having everyone working from home, and it has a lot of other advantages as well. All my staff can work pretty flexible hours. In the Philippines many people travel 2 hours to work in disgusting traffic and pollution and 2 hours on the way back. So they love this benefit. So being able to work from home is a huge benefit.

Of course when you try out a new system of working there are going to be problems. One of the issues is that as a manager you don’t really know what people are doing. Sure you can measure the person’s output, which is great and very important. But sometimes it’s difficult to measure output accurately and in a short time frame. Depends on the person’s job. If it’s a sales job you can measure how many sales a person makes and you can easily say that if the person gets sales then they are performing. But with an accountant for example, it’s more difficult to measure their output day to day.

So I wanted to be able to track how many hours the person is working each day at a minimum. This seems like a simple thing, but actually there are really no good software solutions to measure a person’s real working hours. Something also where as a manager I can somehow compare with the person’s real activities and know if they are on track.

Then the next feature that I wanted to add into the mix was daily reports. I like to get a simply daily report from my team which says:

What are the top tasks you accomplished today?
How long did it take you to complete them? And also,
What are the top priorities that you are working on for tomorrow?

So I was doing this manually for a while, but I can tell you that even though it seems quite simple, it’s actually a logistical nightmare to try and collate the reports and put them into a simple readable format for me to see as a manager. Even the fact that if I have 10 or 20 team member reports I don’t want to receive 20 emails each day in my inbox. It quickly becomes too hard to deal with when receiving so many emails. What I want is only ONE email in my inbox each day that has all the information I need.

That was the concept of the software. There wasn’t anything else that does this so I had to create it myself. Now we have a team of 4 developers, 2 testers and a few others that are working on the development of Time Doctor.

The software development process is quite challenging. I think the critical factor for success of this software is that my team has been using it the whole time as we develop it. So we can see how it is used in reality rather than the theory. Our software developers use it for tracking their own time, so they want to make absolutely sure that it is tracking their time effectively.

For example one thing we noticed when first started developing the software is that people would come back from a break and start working again but they would forget to click on the button to start timing their work. When you have a busy day it’s really hard to remember to press the button. So a simple solution that we implemented for this is when the person comes back to their computer it pops up and asks if the person is working. There are probably over one hundred other little things that we discovered along the way on how to get it right, and we are still discovering more.

Looking forward to getting comments and feedback from those that are beta testing the product. At this stage the plan is to continuing offering it for free until the beta testing period is over and we feel it has been tested by enough people to ensure it’s problem free.

Thanks guys – Rob Rawson, the Time Doctor