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Time Doctor Blog
  • Blog Home
  • Time Doctor By Industry
    • Outsourcing
    • Agencies
    • Technology Providers
    • Contact Centers
  • Time Doctor Features
  • Free Trial

Time Doctor Blog

Time Doctor Blog

Time Doctor Blog

Time Doctor Blog
  • Blog Home
  • Time Doctor By Industry
    • Outsourcing
    • Agencies
    • Technology Providers
    • Contact Centers
  • Time Doctor Features
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Top 10 software to see if remote employees are working

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Why Elon Musk is wrong: The ethical advantages of working from home

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What is the average salary in Australia?

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Top 12 time tracking software for virtual assistants

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10 best call center workforce management software

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Free employee attendance sheet templates (Excel and PDF)

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BPO and CX Industry

The rise of responsible outsourcing: Boldr Impact’s mission-driven approach to BPO

by Andy Nguyen September 11, 2023

Remote work has become an essential part of the modern workforce, and behind the scenes, there are unsung heroes making it all possible—business process outsourcing (BPO) companies. In a recent podcast interview, Liam Martin, the…

by Andy Nguyen September 11, 2023

A complete guide to call center workforce management

August 30, 2023
by Andy Nguyen August 30, 2023

The 3 major challenges of scaling a BPO

August 17, 2023
by Andy Nguyen August 17, 2023

Healthcare industry outsourcer Dentistry Support® sees 85% increase in employee efficiency with Time Doctor

August 9, 2023
by Amy Owens August 9, 2023

Understanding profit margins in the BPO industry

August 4, 2023
by Andy Nguyen August 4, 2023

Remote and Hybrid Work

Creating a strong remote work culture within your organization: tips and tools

by Darya Jandossova Troncoso October 2, 2023

A few decades ago, working from home was a luxury. However, in the wake of the COVID-19 pandemic, remote work has boomed, and flexible work environments have become almost an expectation of employers. The accelerated…

by Darya Jandossova Troncoso October 2, 2023

Hybrid work strategies: New rules for the future of work

September 18, 2023
by Carlo Borja September 18, 2023

9 best idle time tracking software for remote/hybrid teams

September 13, 2023
by Carlo Borja September 13, 2023

Should you consider productivity analytics for a hybrid team?

August 28, 2023
by Carlo Borja August 28, 2023

The ultimate guide to fostering a thriving culture in your distributed team

August 16, 2023
by Carlo Borja August 16, 2023

Recent Posts

  • How to create a call center agent performance scorecard

    by Andy Nguyen August 3, 2023

    Providing a superior customer experience is more important than ever for high-performing call centers. Customer-focused companies are 60% more profitable, and happy customers pay up to 10% more for great service. However, creating a better…

    Read more
  • 10 common call center problems (plus how to fix them)

    by Andy Nguyen July 31, 2023

    Long wait times, unhappy customers, disengaged agents, and high turnover: call center problems can have cascading effects that significantly impact your bottom line. Whether you manage a single call center or oversee several outsourced contact…

    Read more
  • Top 9 call center performance management software (2023)

    by Andy Nguyen July 27, 2023

    Whether your call center’s North Star metric is its customer satisfaction score (CSAT), net promoter score (NPS), or return on investment (ROI), you need a platform that can measure and optimize your efforts.  Yet choosing…

    Read more
  • Mastering the new normal: Your comprehensive guide to managing a hybrid workforce

    by Andy Nguyen July 26, 2023

    Hey there, welcome to the new normal! In our fast-paced, always-connected world, the traditional 9-to-5 office grind is quickly becoming a relic of the past. Enter the hybrid workforce, a dynamic blend of in-office and…

    Read more
  • Top 10 quality monitoring software for customer service teams

    by Andy Nguyen July 26, 2023

    Providing a customer experience that’s consistently superior isn’t always easy with a distributed team of call center agents. If you’ve tried introducing customer service policies without having the right tools in place, you might have…

    Read more
  • How well are you engaging your employees?

    by Carlo Borja July 26, 2023

    There has been a string of headlines about employee engagement recently that should make every manager take notice. We’ve all heard about ‘quiet quitting’ and the “Great Resignation”.  But now we’re starting to see more…

    Read more
  • BPO industry business models – A short guide

    by Andy Nguyen July 26, 2023

    Business Process Outsourcing (BPO) is one of the great silent powerhouses behind many global business operations. This unassuming giant works tirelessly behind the scenes to spin the cogwheels of many of the largest and well-known companies…

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  • Top 10 software to see if remote employees are working

    by Carlo Borja July 26, 2023

    When you oversee globally distributed teams, you need a real-time view into when your remote employees are working and which projects they’re tackling. Basic tools like communication apps and project management software don’t offer the…

    Read more
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Time Doctor Blog
  • Blog Home
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