Remote work has become an essential part of the modern workforce, and behind the scenes, there are unsung heroes making it all possible—business process outsourcing (BPO) companies. In a recent podcast interview, Liam Martin, the…
We all know the famous saying: “What gets measured gets managed.” But resources are finite, so you can only monitor KPIs (Key Performance Indicators) for some things in your business. You need to choose what…