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Andy Nguyen

Andy Nguyen, VP of Marketing for Time Doctor
Andy Nguyen

Andy is a technology & marketing leader who has delivered award-winning and world-first experiences.

  • How much does it cost to start a virtual call center business?

    by Andy Nguyen October 18, 2023

    Starting a virtual call center requires both upfront costs that you pay once and recurring fees you pay each month. First, let’s detail each of the initial and ongoing costs. Initial setup costs run between…

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  • The evolution of business process development: A comprehensive guide for modern enterprises

    by Andy Nguyen October 10, 2023

    What would you change about how your company operates? Nobody’s perfect, not even the world’s top CEOs. No matter how big or well-managed, every business can be improved in some shape or form. Bosses, managers,…

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  • How to track employee computer activity (employee-friendly)

    by Andy Nguyen October 9, 2023

    Whether you want to monitor security risks or check employee productivity, you need a reliable way to track your team’s computer activity. Employee monitoring software can certainly help. However, before you choose any tool, knowing…

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  • 10 ways to get call center contracts & grow your business

    by Andy Nguyen October 3, 2023

    You’ve trained a team of call center representatives, perfected your standard operating procedures (SOPs) and service-level agreements (SLAs), and successfully signed contact center clients. You’re ready to take on new contracts and scale your business…

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  • Employee utilization rate: How to calculate and improve it

    by Andy Nguyen September 29, 2023

    Do your employees always seem to be working hard, yet their total billable hours remain low?  Tracking your employee utilization rate is essential for service providers that need to optimize resources and improve profitability. Not…

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  • Rethinking monitoring: A fresh approach for modern teams

    by Andy Nguyen September 27, 2023

    For the last 40-50 years, forward-thinking organizational leaders have been working hard to reform top-down organizations into places where democracy and collaboration set the pace of progress. Employee empowerment has become non-negotiable.  However, one area…

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  • AI for workforce management: Everything you need to know

    by Andy Nguyen September 26, 2023

    The potential of AI has recently received a lot of attention in the field of workforce management. A new article or blog post on how AI is changing the way we work appears every day,…

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  • 11 best offline time tracking software & tools [2023]

    by Andy Nguyen September 18, 2023

    When managing a distributed team, using a time tracking tool is a no-brainer for monitoring employee hours and attendance. But what if your employees work offline or lose their internet connection? Offline time tracking software…

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