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Ryan Plank

Ryan Plank

Ryan Plank is a content marketer with a degree in Journalism and a background in technology. He lives in Orlando, Florida, and is an avid golfer.

  • The future of outsourcing: Labor challenges will mean more remote work and automation

    by Ryan Plank January 7, 2022

    The future of the outsourcing industry remains bright after wrapping up 2021. While the last year was another strange year given the ongoing concerns over COVID-19, it also saw areas of tremendous growth, opportunities to…

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  • Remote and Hybrid Contact Centers Could Be the Future of the Industry

    by Ryan Plank August 13, 2021

    Even before the COVID-19 pandemic forced millions of contact center employees around the world to transition to a work-from-home model, technological advancements had made remote work an increasingly viable option within the industry. But while…

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  • Customer Sentiment: Examining the Most Important Quality KPI for Contact Centers

    by Ryan Plank August 9, 2021

    Customer sentiment is quickly becoming one of the most important metrics for any contact center to track. It helps contact centers better understand the opinions and emotions of their customers so that they can improve…

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  • The Great Resignation: Why Americans Are Quitting Their Jobs In Record Numbers

    by Ryan Plank July 26, 2021

    In what’s being dubbed ‘The Great Resignation,’ millions of Americans are quitting their jobs in favor of flexible work arrangements. Experts believe that this unprecedented migration of workers is a direct result of working from…

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  • Is Work-Life Integration The New Work-Life Balance?

    by Ryan Plank July 12, 2021

    The idea of “Work-Life Integration” is trending. You may have seen leaders discussing it on LinkedIn or read think pieces about it in major business news publications. The concept assumes that the binary pursuit of…

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  • How to Unplug When Working From Home

    by Ryan Plank July 5, 2021

    For many first-time remote workers, the ability to work from home has had some serious advantages. Remote work means no long commute, fewer workplace distractions, and more free time to spend with friends and family.…

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  • 10 Most Important Metrics for Any Remote or Hybrid Call Center

    by Ryan Plank June 29, 2021

    Metrics are a crucial part of managing any efficient and profitable remote or hybrid call center. Key performance indicators (KPIs) can help leaders gauge and benchmark the center’s performance across many important elements of the…

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  • Why Management Must Encourage Work-Life Balance in Remote Work Environments

    by Ryan Plank June 15, 2021

    A solid work-life balance is an essential element of employee well-being. If you’re an employer, it’s something you should not only care about but actively encourage your employees to improve and maintain. Study after study…

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