The annual ICMI Contact Center Expo, which took place virtually last month, featured an agenda of enlightening presentations on the state of the call center industry. While nearly every presentation over the two-day event mentioned …
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The annual ICMI Contact Center Expo provided valuable lessons for the future of call center operations. This year’s International Customer Management Institute (ICMI) Contact Center Expo was a little bit different than in years past. …
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How would you feel if your boss asked you to come back to the office next week? Let’s say, for example, that you’ve been working remotely since the start of the pandemic. You had never …
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Attendance and schedule adherence has always been an essential part of any high-functioning call center. In order to successfully handle incoming call volume and cater to client needs, agents must be present and ready to …
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“Can hybrid work? Yes. But it takes a lot of intention, strategy, skill development, and location inclusion to make it work” Sacha Connor, Founder and CEO of Virtual Work Insider The global Coronavirus pandemic unexpectedly …
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Remote work has been one of the great success stories of the COVID-19 pandemic. It has made employees happier and more productive, and has provided major cost savings for some employers. Working remotely is now …
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The Coronavirus pandemic has irreversibly altered the landscape of work across the world. Thousands of employers, many that would never have previously considered operating their businesses remotely, have been forced to make the switch from …
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Want to create an effective computer usage policy for your business but don’t know where to start? If your employees do most of their work on a computer, then creating a computer usage policy is …