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Call center productivity plays a vital role in boosting your call center’s growth. The more productive your agents are, the better their output, which ultimately leads to higher revenues.  However, with everything going on in …

Time Doctor is a widely used workforce analytics software, but some employees attempt to cheat the system. This article explores common methods for cheating Time Doctor, the tactics some users employ, and why these methods …

Want to explore all about call center operations and how to manage them effectively? Efficient call center services are vital for building a loyal and satisfied customer base. This objective is important because happy customers …

Change isn’t just constant; it’s also hard to handle, complicated, and happens quickly. The world we live in is VUCAH, which stands for volatility, uncertainty, complexity, ambiguity, and hyper-connectivity. This isn’t just a task for …

Whether you’re a startup or a multinational business, maintaining good attendance contributes to the company’s success. It also speaks volumes about your employees’ credibility and work ethic.  Moreover, attendance impacts your workplace in several other …

Want to learn about the healthcare BPO industry and how it can help your company? Today, tons of healthcare organizations are turning to business process outsourcing to manage their day-to-day activities. Why? With lower costs …

Making on-time payments can become tricky if employees frequently fail to submit timesheets. So what’s the solution? With timesheet reminders, you can send automated alerts weekly, biweekly, or monthly to streamline the process and improve …

Part time work also offers more time to employees to engage in other creative projects.  Curious about the different types of flexible work schedules? Following a global pandemic, businesses are looking to enhance employee productivity …