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  • 3 smart call center optimization strategies (+ helpful tools)

    by Liam Martin February 6, 2023

    Looking for a detailed guide to call center optimization? Call centers are an inseparable part of a customer-centric business. They greatly assist an organization in improving customer interaction, resolving issues, and enhancing brand value. The…

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  • The comprehensive guide to call center reporting & analytics

    by Andy Nguyen February 6, 2023

    Call center reporting converts raw data into insightful reports. Based on the type of report, you can understand agent performance, evaluate key team performance metrics, and make informed decisions to enhance your customer support.  Moreover,…

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  • How the outsourcing industry is transitioning to remote work

    by Andy Nguyen February 3, 2023

    Many outsourcing and offshoring firms switched to remote work during the pandemic to maintain social distancing, minimize employee health risks, and conduct business as usual.  It helped employees achieve better work life balance, and employers…

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  • The 6 Best Visual Studio Time Tracking Tools

    by Time Doctor February 3, 2023

    Microsoft Visual Studio is one of the most popular software development platforms out there. It is an Integrated Development Environment (IDE).  Despite its massive popularity in the software development world, the Visual Studio platform lacks…

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  • 10 key principles for managing call center operations

    by Liam Martin February 2, 2023

    Want to explore all about call center operations and how to manage them effectively? Efficient call center services are vital for building a loyal and satisfied customer base. This objective is important because happy customers…

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  • What’s a BPO call center & is it worth it for your business?

    by Liam Martin February 2, 2023

    Looking to outsource call center operations? In this article, we’ll go over everything you need to know about BPO call centers, their benefits, and their drawbacks. We’ll also show you how to outsource call center…

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  • Failure to measure the productivity of in-office teams is short-sighted: the case for a new business as usual

    by Amy Owens February 2, 2023

    Some companies that experimented with remote work during the pandemic are now eager to have employees return to the roost. But just because you’ll be seeing offices and work sites humming with humans again, doesn’t…

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  • How much does it typically cost to hire a virtual assistant?

    by Andy Nguyen February 1, 2023

    Want to hire a virtual assistant but not sure if you have the budget? A major concern for most business owners looking to outsource their activities is: How much is a virtual assistant going to…

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