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If you have a remote workforce, you know how challenging it is to monitor employee productivity without direct supervision.  That’s why companies adopt remote working surveillance technology to increase employee accountability, boost performance, and spot …

For any business, time is money.  Yet, statistics show that only 60% of work time is spent productively.   Like it or not, people get distracted at work and don’t use their time efficiently. In fact, …

Call centers play an essential role in customer service. They not only help you manage customer call volume but also simplify various business processes.  However, with customer demands constantly changing, it’s vital to ensure that …

Hiring virtual assistants is one of the quickest ways to scale your business. From accounting to digital marketing, they can handle a wide variety of tasks. It allows you to focus on urgent business matters …

The COVID pandemic has forever changed how we work — and for the best. While some companies struggled with employee scheduling during lockdowns, many relied on software systems offering automated employee attendance data to note …

As a business leader, keeping abreast of the current outsourcing trends will help you navigate the outsourcing ecosystem and adapt to the new normal of the post-pandemic world.  The outsourcing trends in 2022 reflect the …

Since the beginning of the pandemic, the world has seen paradigm shifts in consumer behavior and customer expectations.  As social distancing prompted virtual connectivity, call centers worldwide have utilized new technologies to their advantage to …

Whether you’re moving onto the next phase of your multi-phase project or your team has wrapped up another milestone, it’s essential to learn from the experience and carry that knowledge over to the next project. …