Insights and Guides

Excellent customer support is essential for the growth of all businesses. And while relying on spreadsheets and other documents to keep track of customers might get the job done, it surely isn’t the best approach.  …

For any professional hailing from any industry, the number of hours they work on a given day is important. After all, it often forms the basis for the calculation of their salaries. However, while in …

It’s obvious to see that an organization benefits when its employees are working together synergistically. Good teamwork helps to build morale in the workplace, Carlo BorjaCarlo Borja is the Content Marketing Manager of Time Doctor, …

Wondering how to host a fantastic Zoom happy hour?  After a busy week, most of us enjoy catching up with colleagues and friends over a pint down at the local bar. Unfortunately, with COVID 19 …

A customer’s perception of your brand, including everything from social media ads to eventual purchases, is called customer experience (CX).  On the other hand, customer service is simply a customer’s interaction with someone from your …

Want to maximise returns from your business? Get the best talent to work for you without offering the top salaries?

One of the questions businesses are constantly asking themselves is, “how to improve customer satisfaction?”. Firms place a lot of emphasis on improving customer satisfaction because happy customers are more likely to continue with them.  …

If you’re planning to re-open your office fully or partially after the pandemic, you need a return to work plan. It might still be unclear when your full workforce can return to the workplace. You …