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BPO and CX Industry

BPO and CX Industry tips, guides and resources

  • Outsourcing trends: what to expect

    by Greg Digneo February 18, 2016

    Here at Time Doctor, we’ve become obsessed with outsourcing. It’s how we’ve managed to grow our business from a two person, intercontinental company, to a fast growing startup of 50 people. Greg DigneoGreg Digneo writes…

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  • What are the best options for setting up an office in the Philippines?

    by Rob Rawson May 8, 2015

    With Staff.com and Time Doctor, I have over 50 staff working in our business in 9 different countries. I’ve decided not to go down the route of setting up an office in one location. Instead…

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  • The complete guide to hiring a customer support person in the Philippines

    by Rob Rawson April 21, 2015

    With our Time Doctor team, we are completely remote. We have over 58 team members in 9 countries around the world. Rob RawsonRob Rawson is a co-founder of Time Doctor which is software to improve…

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  • 5 outsourcing mistakes that have cost me over $10,000

    by Liam Martin October 2, 2014

    Self-inflicted wounds. That’s what cost me over $10,000 in outsourcing mistakes. Liam MartinLiam Martin is a co-founder of Time Doctor which is software to improve productivity and help keep track and know what your team…

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  • How to outsource graphic design jobs

    by Rob Rawson July 19, 2011

    So you need a logo, or a banner, or maybe even something as simple as letterhead or a business card? You need it cheap, and you need it done well. Rob RawsonRob Rawson is a…

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  • 15 essential outsourcing tips for better decision making

    by Rob Rawson July 6, 2011

    If you’re a business owner or manager and are considering outsourcing of any type, you’re probably aware of the huge risks that can be involved. If you’re not, you should be. Rob RawsonRob Rawson is…

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