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BPO and CX Industry

BPO and CX Industry tips, guides and resources

  • 5 Digital Marketing Agencies Explain How They Maximize Profits With Outsourcing

    by Rob Rawson November 24, 2017

    We interviewed five agency owners in the areas of digital marketing, SEO, web design and development that use our software. Rob RawsonRob Rawson is a co-founder of Time Doctor which is software to improve work…

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  • 12 Ways an Agency Can Be More Profitable

    by Greg Digneo October 6, 2017

    When it comes to growing a business, size isn’t always the biggest indicator of success. Greg DigneoGreg Digneo writes for TimeDoctor.com, a time monitoring and productivity monitoring software designed for tracking hours and productivity of…

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  • Outsourcing trends: what to expect

    by Greg Digneo February 18, 2016

    Here at Time Doctor, we’ve become obsessed with outsourcing. It’s how we’ve managed to grow our business from a two person, intercontinental company, to a fast growing startup of 50 people. Greg DigneoGreg Digneo writes…

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  • What are the Best Options for Setting Up an Office in the Philippines?

    by Rob Rawson May 8, 2015

    With Staff.com and Time Doctor, I have over 50 staff working in our business in 9 different countries. I’ve decided not to go down the route of setting up an office in one location. Instead…

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  • The Complete Guide to Hiring a Customer Support Person in the Philippines

    by Rob Rawson April 21, 2015

    With our Time Doctor team, we are completely remote. We have over 58 team members in 9 countries around the world. Rob RawsonRob Rawson is a co-founder of Time Doctor which is software to improve…

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  • 5 Outsourcing Mistakes That Have Cost Me Over $10,000

    by Liam Martin October 2, 2014

    Self-inflicted wounds. That’s what cost me over $10,000 in outsourcing mistakes. Liam MartinLiam Martin is a co-founder of Time Doctor which is software to improve productivity and help keep track and know what your team…

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  • How to Outsource Graphic Design Jobs

    by Rob Rawson July 19, 2011

    So you need a logo, or a banner, or maybe even something as simple as letterhead or a business card? You need it cheap, and you need it done well. Rob RawsonRob Rawson is a…

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  • 15 Essential Outsourcing Tips for Better Decision Making

    by Rob Rawson July 6, 2011

    If you’re a business owner or manager and are considering outsourcing of any type, you’re probably aware of the huge risks that can be involved. If you’re not, you should be. Rob RawsonRob Rawson is…

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