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If you’re looking for rapid growth for your company without the cost and hassles of expanding domestically, nearshoring to Mexico can be the answer. Mexico is a Latin American country that provides companies favorable conditions …

Gone are the days when companies did everything on their own. Powered by globalization and technological advancement, offshoring business operations has become increasingly popular among several companies. They move their business activities to a foreign …

Many investors, big corporations, and small startups are making their way into the United Arab Emirates through offshore companies.  But is forming an offshore company in the UAE a smart move for your business?  In …

Time Doctor’s overview dashboards provide real-time data to managers and teams at their fingertips. Our dashboards create maximum visibility into the most important insights and summaries for managers and users at the daily, weekly, or …

The annual ICMI Contact Center Expo, which took place virtually last month, featured an agenda of enlightening presentations on the state of the call center industry. While nearly every presentation over the two-day event mentioned …

Outsourcing certain aspects of a project is a suitable option for companies looking to save money or scale up quickly.  But you might be wondering, do I always need to outsource to a country located …

A call center phone policy is a document that aims to regulate a call center employee’s cell phone usage during work hours. An effective employee cell phone policy not only boosts agent productivity but also …

Employees can have many reasons for tardiness or absence. Some of them include personal or family emergencies, transportation issues, etc. But as an employer, you must have an accurate record of each employee’s attendance for …