Insights and Guides

Analyzing 12 million support tickets: Insights from Time Doctor’s webinar

by Carlo Borja May 21, 2024

Liam Martin, co-founder and chief innovation officer of Time Doctor, gave a webinar on ‘Benchmarking helpdesk software‘ analyzing 12 million support tickets from all over the support tool business. This huge job was part of …

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Work-life harmony: Keep employees happy and business thriving

by Carlo Borja May 21, 2024

In today’s fast-paced workplace, it’s getting harder and harder to balance your personal and business duties. Work-life harmony techniques are now an important part of any company’s plan for keeping good employees. Through the cultivation …

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Achieve efficient customer support by integrating these powerful tools

by Carlo Borja May 17, 2024

In a webinar titled “Navigating the CS Jungle,” Time Doctor’s Co-founder and Chief Innovation Officer, Liam Martin, hosted GQ Fu, the CEO of LTVplus. They discussed the powerful integration tools Time Doctor and Zendesk with …

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Empowering AI to improve customer service

by Carlo Borja May 17, 2024

Artificial intelligence (AI) was the subject of an informative webinar titled “Navigating the CS Jungle,” hosted by Liam Martin, co-founder and chief innovation officer of Time Doctor, and featuring GQ Fu, CEO of LTVplus. AI …

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Implementing flexible work arrangements to reduce turnover

by Carlo Borja May 17, 2024

Flexible work arrangements have become a critical tactic for boosting employee retention and happiness in the quickly changing workplace. The need for organizations to adopt flexible policies to maintain top personnel is growing as work-life …

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Blending AI with human innovation for call center excellence

by Carlo Borja May 17, 2024

In the webinar hosted by Time Doctor, “Humans + AI: Crafting a New Era of Work Collaboration,” industry experts Liam Martin, Co-founder and Chief Innovation Officer at Time Doctor, and guest speaker Jim Iyoob, Chief …

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10 benefits of flexible scheduling for employee retention and well-being

by Carlo Borja May 15, 2024

Flexible scheduling is clearly essential for improving employee retention and happiness in today’s fast-paced, constantly changing workplace. By allowing workers to customize their work schedules to meet their preferences and personal obligations, this method of …

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10 proven tips to enhance team work-life balance and boost engagement

by Carlo Borja May 15, 2024

Maintaining a healthy work-life balance within the team has become crucial for businesses looking to sustain employee engagement and productivity in an era where the lines between work and personal life are becoming increasingly blurred. …

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