Insights and Guides

Predictive workforce analytics: The future of support software

by Andres Morantes May 24, 2024

Liam Martin, co-founder and chief innovation officer of Time Doctor, and Michael, chief data scientist, discussed the new area of predictive workforce analytics and its ramifications for the support sector in the ‘Benchmarking helpdesk software‘ …

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Competitive pay: What it is and why it matters

by Andres Morantes May 24, 2024

In today’s very competitive job market, providing competitive pay is more crucial than ever. According to a Glassdoor survey, nearly 67% of job searchers regard income as their top priority when evaluating job offers. This …

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Enhancing support agent productivity: The impact of UI/UX on customer support tools

by Andres Morantes May 22, 2024

A crucial indicator of success in the ever-evolving field of customer service is productivity. Michael, the chief data scientist, and Liam Martin, the co-founder and chief innovation officer of Time Doctor, recently presented a webinar …

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Boosting retention and engagement through employee stock options

by Andres Morantes May 22, 2024

In the tough job market of today, businesses are always looking for new ways to hire and keep the best workers. Employee stock options (ESOs) are a popular and smart way to pay people. There …

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10 effective strategies on how to reduce stress at work and stay balanced

by Andres Morantes May 21, 2024

Many people deal with stress at work, and it happens in all kinds of jobs. As work gets harder and there are more demands, stress needs to be managed and lowered to keep people fit …

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Analyzing 12 million support tickets: Insights from Time Doctor’s webinar

by Andres Morantes May 21, 2024

Liam Martin, co-founder and chief innovation officer of Time Doctor, gave a webinar on ‘Benchmarking helpdesk software‘ analyzing 12 million support tickets from all over the support tool business. This huge job was part of …

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Work-life harmony: Keep employees happy and business thriving

by Andres Morantes May 21, 2024

In today’s fast-paced workplace, it’s getting harder and harder to balance your personal and business duties. Work-life harmony techniques are now an important part of any company’s plan for keeping good employees. Through the cultivation …

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Achieve efficient customer support by integrating these powerful tools

by Andres Morantes May 17, 2024

In a webinar titled “Navigating the CS Jungle,” Time Doctor’s Co-founder and Chief Innovation Officer, Liam Martin, hosted GQ Fu, the CEO of LTVplus. They discussed the powerful integration tools Time Doctor and Zendesk with …

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