BPO and CX Industry tips, guides and resources
Are you spending so much time on digital marketing activities that you can’t focus on what matters most for your business? Digital marketing is an essential activity for businesses in any industry. However, it takes …
Tired of spending countless hours on social media to increase brand recognition? Building a social media presence can seem like a difficult task. And if not done right, you’ll be wasting time and other resources …
An increasing number of businesses are outsourcing their accounts payable processes to a specialized third-party team. Why? With accounts payable outsourcing, they can: But what is accounts payable outsourcing and how do you do it? …
Most companies have now outsourced work to India to save costs and scale their business activities. From giants like Microsoft, Google and IBM to early stage startups… everyone’s doing it! Are you also thinking of …
Looking for the right BPO softwares for your call center business? With hundreds of business process outsourcing tools available, finding the best ones for your call center can be confusing. To help you out, we’ll …
Want to hire a virtual employee for your business? Most companies hire virtual employees to scale their businesses quickly and reduce their overheads. Andy NguyenAndy is a technology & marketing leader who has delivered award-winning …
Want to learn about the latest tools and trends in call center technology? In this article, we’ll go over some recent call center tech trends and even give you some helpful tools and tips to …
Thinking of outsourcing to the Philippines? With great talent, lower salaries and a supportive government, it’s no surprise that the Filipino outsourcing industry is booming! Andy NguyenAndy is a technology & marketing leader who has …