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BPO and CX Industry

BPO and CX Industry tips, guides and resources

  • How to start a call center (processes, tips, tools)

    by Liam Martin October 28, 2024

    Are you looking to start a call center? With loads of businesses looking to outsource their call operations, running your own call center continues to remain a lucrative business! However, that doesn’t mean you can …

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  • The complete guide to omnichannel contact centers

    by Liam Martin October 22, 2024

    Today customers value convenience. They want to interact with companies using their preferred channels, such as social media, phone calls, email, or live chat. And that’s where an omnichannel contact center comes into the picture.  …

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  • Different types of Business Process Outsourcing (BPO) services

    by Liam Martin October 18, 2024

    Want to know about BPO services and understand how to use them to create the maximum benefits for your business? Business Process Outsourcing has grown in popularity over the past few decades. From small startups …

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  • 10 top metrics to measure call center productivity

    by Liam Martin October 11, 2024

    Call center productivity plays a vital role in boosting your call center’s growth. The more productive your agents are, the better their output, which ultimately leads to higher revenues.  However, with everything going on in …

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  • 10 key principles for managing call center operations

    by Liam Martin October 10, 2024

    Want to explore all about call center operations and how to manage them effectively? Efficient call center services are vital for building a loyal and satisfied customer base. This objective is important because happy customers …

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  • All about healthcare BPO (services, trends, top companies)

    by Liam Martin October 8, 2024

    Want to learn about the healthcare BPO industry and how it can help your company? Today, tons of healthcare organizations are turning to business process outsourcing to manage their day-to-day activities. Why? With lower costs …

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  • Top 40 BPO (Business Process Outsourcing) companies [2025]

    by Greg Digneo September 26, 2024

    Looking to outsource your operations to a BPO company? BPO companies offer specialized services that cater to various non-core business activities. These can be activities like data entry, call center operations, finance, market research, IT …

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  • Improving employee engagement at your BPO: 5 tried and tested strategies

    by Liam Martin July 24, 2024

    For outsourcing companies, the depth of connection and support experienced by frontline employees has a direct relationship to how empowered and enthusiastic they’ll feel about solving customer issues.  That has a flow-on effect to your …

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  • Blog home
  • Product
    • Features
    • Pricing
    • Integrations
    • Employee monitoring software
    • Time tracking
    • Employee attendance tracking
    • Workforce analytics
  • Solutions
    • BPO & KPO
    • Remote teams
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    • Agencies
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