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BPO and CX Industry

BPO and CX Industry tips, guides and resources

  • Sound the alarm: Would you even know if ‘quiet quitting’ was hurting your profits?

    by Guest October 5, 2022

    Quiet quitters don’t abandon ship. They don’t complain loudly. Instead these employees gently pull-back, and your business stops benefitting from their entire focus, energy and brilliance. For leaders, that should trigger alarm bells. But many…

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  • The unstoppable rise of remote outsourcing: How will 100% work-from-home change Philippines’ BPO industry?

    by Liam Martin September 30, 2022

    Since 2020, the outsourcing sector in the Philippines has witnessed a massive shake-up, and recent regulatory changes mean the industry will never be the same.  We explore the winners and losers of a recent decision…

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  • 8 useful tactics to improve employee retention in call centers

    by Time Doctor August 23, 2022

    The pandemic led to the adoption of more remote and hybrid work options, which has helped unlock a global workforce.  While BPO/KPO companies had unprecedented access to global talent, call center employees too had greater…

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  • The BPO industry’s most pressing HR challenges

    by Time Doctor August 19, 2022

    Human Resources (HR) is an integral part of any company, and a Business Process Outsourcing (BPO) company is no different. A Human Resource Management (HRM) team is responsible for maintaining the employer-employee relationship. This must…

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  • 7 crucial lessons learned from a WFH call center agent experiment

    by Time Doctor August 18, 2022

    The COVID-19 pandemic caught many industries off guard, and the call center sector is no different.  With the onset of the pandemic, customer service BPOs like the Philippines-based Phoenix Virtual Solutions had to find ways…

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  • BPO management: Moving out of the past and into the future

    by Time Doctor August 16, 2022

    If you run a Business Process Outsourcing firm, you already know it’s the best time for the BPO industry. Numerous businesses worldwide are relying on outsourcing companies to access work flexibility and cost-efficiency.  However, with…

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  • 6 productivity growth tools to help BPO firms recruit and retain top talent

    by Aimee Engelmann July 7, 2022

    One of the great frustrations for outsourcing executives is that time is a finite resource. With ever-increasing workloads and rising client expectations, many would love the option of adding another hour to the workday or,…

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  • 8 Work From Home Productivity Statistics for the Outsourcing Industry

    by lauren July 1, 2022

    The COVID-19 pandemic and the need to safeguard public health saw several companies switching to the remote work model.  Realizing how it posed no evident threat to employee productivity, the outsourcing sector joined the league…

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Popular Posts

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  • The average salary in Dubai (costs, comparison, outsourcing)

  • Are remote workers happier than office employees?

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Time Doctor Blog
  • Blog Home
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