BPO and CX Industry tips, guides and resources
Quiet quitters don’t abandon ship. They don’t complain loudly. Instead these employees gently pull-back, and your business stops benefitting from their entire focus, energy and brilliance. For leaders, that should trigger alarm bells. But many…
Since 2020, the outsourcing sector in the Philippines has witnessed a massive shake-up, and recent regulatory changes mean the industry will never be the same. We explore the winners and losers of a recent decision…
The pandemic led to the adoption of more remote and hybrid work options, which has helped unlock a global workforce. While BPO/KPO companies had unprecedented access to global talent, call center employees too had greater…
Human Resources (HR) is an integral part of any company, and a Business Process Outsourcing (BPO) company is no different. A Human Resource Management (HRM) team is responsible for maintaining the employer-employee relationship. This must…
The COVID-19 pandemic caught many industries off guard, and the call center sector is no different. With the onset of the pandemic, customer service BPOs like the Philippines-based Phoenix Virtual Solutions had to find ways…
If you run a Business Process Outsourcing firm, you already know it’s the best time for the BPO industry. Numerous businesses worldwide are relying on outsourcing companies to access work flexibility and cost-efficiency. However, with…
One of the great frustrations for outsourcing executives is that time is a finite resource. With ever-increasing workloads and rising client expectations, many would love the option of adding another hour to the workday or,…
The COVID-19 pandemic and the need to safeguard public health saw several companies switching to the remote work model. Realizing how it posed no evident threat to employee productivity, the outsourcing sector joined the league…