BPO and CX Industry tips, guides and resources
Efficiency is key to keeping a call center up and running. And one of the easiest ways to boost call center efficiency is by using call center workforce management software. Workforce management software can help …
Did you know that businesses can save up to 60% of operational costs by outsourcing back office functions? Let’s explore why back office BPO is a game-changer for modern companies. Back office functions like data …
Over the past few years, businesses in almost every industry have turned to business process offshoring. According to a Deloitte Global Outsourcing Survey, 59% of businesses offshore to cut costs, while 57% do so to …
While Subject Matter Experts (SME) are always in high demand among KPO services, BPO and other related businesses too can benefit significantly from them. An SME in BPO provides much-needed expertise to efficiently carry out …
The money your business owes its vendors/suppliers is known as its Accounts Payable or AP. On your balance sheet, this is a liability. As a result, companies often consider Accounts Payable a back-office cost center. …
Unlike traditional call centers, an IVR call center manages caller interactions through a series of automated menus. This enables customers to self-serve, leading to faster issue resolution and enhanced customer service. An IVR software also …
Today, many business owners face a dilemma — should you prioritize core tasks or answer customer calls? Fortunately, by hiring a virtual phone assistant, you can ensure you have enough time to focus on core …
Interested in outsourcing marketing tasks? Marketing plays a critical role in creating brand awareness and generating leads for your business. However, having an in-house marketing team isn’t always feasible for most smaller businesses. Apart from …